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grolschie
911 posts

Ultimate Geek
+1 received by user: 159


  #2700890 2-May-2021 22:37

Lias:

grolschie:


This is totally irrelevant under the CGA. Your contract was with "ED Names" and not Microsoft. A failed controller is the retailer's problem.



Not true. Under the CGA you have a claim against both the retailer and the manufacturer.



Yep, but the retailer cannot fob you off because of anything the manufacturer does/says. Your contract with the retailer still stands, even if the manufacturer doesn't play ball.



networkn
Networkn
32871 posts

Uber Geek
+1 received by user: 15470

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  #2700936 3-May-2021 09:52
Send private message

mdooher:

 

xpd:

 

FYI, MS know NOTHING about CGA etc in most cases. Had lots of fun trying to explain it to them when my Xbox wifi failed. Even after explaining it to them and them saying "yes we understand", I got response of "its not under warranty". Gave up after that and fixed it myself for $15.

 

 

unless you purchased the item direct from Microsoft it wouldn't apply anyway

 

 

That is totally wrong.


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