Xbox One S lost all Apps and Games, ideas?

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MikeB4

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#240289 31-Aug-2018 09:11

My Xbox One S appears to be getting ill and I hope it is not terminal. I went to use it yesterday and the Home screen was oddly empty of my Apps and stuff. The only items showing were One Drive and Netflix. I continued to do what I was intending to do that was to check a Blu Ray disc however the disc would not play and the Blu Ray App was AWOL.

I then went to check settings etc. and discovered that the box was not connecting to the Network, the Wi-Fi icon was present but “greyed” out and I could do nothing with it. I restarted the Box and again the issues were present. I decided to do a power cycle. On full reboot I was able to connect to the network however all my games and Apps are missing. The HDD reports that it is only 1% full and the Apps menu tells me there are 0 Games installed but 21 ready to install and it’s the same with Apps

Before I try a factory restore has anyone experienced this before and can anyone have a go at what the devil is happening with it.

Cheers and thanks

michaelmurfy

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#2081780 31-Aug-2018 09:15

That does sound like a failing hard drive. IIRC part of the Xbox OS are stored on a small flash drive.

Michael Murphy | https://murfy.nz
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gehenna

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#2081781 31-Aug-2018 09:18

Do you use Cloud Saves? You might need a new drive, but at least if you have your saves backed up to the cloud you won't lose game progress. You'll just have to download any games again when the drive is replaced.

MikeB4

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#2081782 31-Aug-2018 09:30

Damm this will be the second time back to Aussie. I sent it back a few months back because of a hi pitch whine from the fans after being on for a short time. I guess they replaced it with a not so refurbished one.

keepitwarm

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#2081784 31-Aug-2018 09:36

Its auto saves to the cloud, so you dont have to worry about your game progress, just your actual game downloads. I have had an issue recently, where my external drive wouldn't work properly, after working for ages on 2 xboxs, ive tested the drives and it shows as being fine on the PC, so i have raised it as a bug.

I would unplug the unit from the wall leave for 5 mins, and remove any external hard drives, start it up and install some stuff internally, and see if it runs, normally if the internal drive is failing, you would maybe see some boot error codes too.

good news is, it should still be under warranty if all else fails, they come with just over 2 years as standard, well with MS, and they cover the shipping.

.............................................................

simple logic.

MikeB4

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#2083685 4-Sep-2018 11:19

I did a complete reset on the device and it seemed to be working fine again so not sure what really happened. I decided to reset again and gave the unit away.