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20 posts


Topic # 28939 16-Dec-2008 19:53
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My wife has just spent an hour on the phone to the call centre trying to find out how to get the problem with my sons X Box 360.
It is now out of warantee even though it has all ready been replaced once.
They are saying to get it looked at it will cost about $132 then charges to fix on top of that,
problems seem to be draw won't open fully, disc makes grinding noise while trying to read disc, them says open tray.

The call centre would not give out any details of who to contact here in NZ.

Does anyone have any advice of what to do next.


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Go Hawks!
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Ultimate Geek
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  Reply # 184649 16-Dec-2008 22:31
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Have yoyu checked that the disk is sitting in the tray correctly?

Is the XBox being operating in vertical or horizontal mode?  If vertical, try horizontal.

Check the drive tray itself, is there any warping?  Any obvious signs of damage?  

Switch off the xbox and (carefully) check to see if there is anything loose inside the unit. (If there is, it may be an issue getting it out first.)

Don't put any good disks in the tray until this issue is solved - disks that have been in, do they show any damage?  

I've had very good service from Next Electronics, perhaps give them a call - I would expect that they will ask a few of the questions above (if not more).  

Ring a few of the electronics repairers listed in the yellow pages - they should be able to give an indication on whether this is a problem that could be fixed and at a price that would suit you.  Try to get a price up front, as it may be more cost effective to request Santa brings a present ...


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Inactive user

  Reply # 184657 16-Dec-2008 22:59
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under the CGA aren't you covered after they replaced the xbox360? the system they replaced it with still has to perform to a reasonable standard under the act. check out

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