WoW reactivation issues?

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NickiB

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#34426 24-May-2009 20:19

Last night I was so bored I was considering reactivating my WoW subscription for a month, but when I went to login it said my p/w or user name was wrong. Went to the recover p/w option and it said my user name/email combo was wrong. I flicked through some old emails, just to make sure I wasn't going crazy and entering the wrong details, but I was definitely entering the correct username and email, so I don't know what the problem is! Obviously something their end...

I had to give up and I've sent through a request to their billing people to find out what's going on, but thought I'd check here while I'm waiting for a reply to see if anyone else had tried the same thing recently and had the same issue?

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xpd

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#217525 24-May-2009 21:16

I was out of WoW for over 6 months and logged in again with no problem just recently.
Didnt let anyone else use your account did you ? :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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NickiB

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#217535 24-May-2009 21:29

Hmm... I never thought about someone hacking it or whatever. Noone else knows my password, I've never let anyone else use my account :/ I do forget passwords from time to time, but it's weird that I couldn't get through stage 2. Will let you know the outcome once blizzard billing get back to me...

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alexthewiz

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#217628 25-May-2009 12:25

phone blizzard, its free i think

when my account got banned i told them what happened lol... some twit hacked my account and starting spam swearing

hope that helps :)

NickiB

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#217634 25-May-2009 12:36

alexthewiz: phone blizzard, its free i think

There aren't any free calling numbers from NZ (that I can see). If I was smart I could use skype or something probably, but I haven't sussed all that out yet. Time differences are pain when calling the US too, but I'll try them on Saturday if someone hasn't got back to my email by then. Thanks :-)

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NickiB

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#217646 25-May-2009 12:47

Ok, so this is weird, cos I was most definitely entering the correct details last night, but just now I've managed to get my password reset and can access everything again. NO idea what was going on the other night, but whatev's, all sorted now, thanks for your help and suggestions! :-)

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alexthewiz

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#217722 25-May-2009 15:22

awesome :P

hahaha Dwarf pally for life :D

xpd

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#217726 25-May-2009 15:31

Was a Draeni pally...... but dont play on Blizz servers now.... cant afford it. Or have time really....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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alexthewiz

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#217727 25-May-2009 15:34

haha yea uni took over everything hahaha :(

NickiB

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#217749 25-May-2009 16:45

alexthewiz: haha yea uni took over everything hahaha :(

Yea, 4 weeks from the end of semester is NOT the best time to renew my subscription...

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alexthewiz

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#217759 25-May-2009 17:28

oooo nhahahaha yea not so good! ahaha same im first year in uni lawl

what do you study?

NickiB

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#218526 28-May-2009 07:48

Just as well I got it sorted myself because I got an email from Blizzard and would have had to provide the following details:

Additionally we will require two of the following:
- The standard World of Warcraft authentication key. Please note that we cannot accept Burning Crusade or Wrath of the Lich King authentication keys for account verification
- Your secret question and answer
- Your payment information (either the last four digits of your Credit Card/Bank Account Number, or a full Prepaid Gamecard code)

I downloaded WoW, so no box and no idea if I even have an authentication key, let alone where the heck I'd find it, and what's with needing to provide my secret question AND answer? I thought the whole point of that was they would ask the question and I'd provide the answer. I first started playing in 2006, so again, NO idea what the heck I would have set my question as!

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xpd

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#218529 28-May-2009 08:22

Hehe... Ive probably still got my key somewhere as I purchased retail box.
But yeah, the secret questions I find are annoying on a lot of sites because they want you to remember the question as well...

If youve managed to log in now though, you should be able to go into your account and reset everything anyway :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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honem

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#218751 28-May-2009 15:45

NickiB: Just as well I got it sorted myself because I got an email from Blizzard and would have had to provide the following details:

>_>

<_<

Are you sure it's from Blizzard ?

Could be a keylogger email ....

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- Hone , Often accused of Excess Verbosity
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NickiB

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#218891 28-May-2009 18:35

honem: Are you sure it's from Blizzard ?

Could be a keylogger email ....

Yep, 100%, it's definitely from them.

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wellyg33k

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#224045 11-Jun-2009 16:09

Just a quick thought...

You didn't sign up for the Star Craft 2 Beta and merge your WoW account with your Battle.net account? I did this and now have to sign in with an email address...

Sometimes I login with my old account name at least 3 times without even noticing... =/ lol