WoW Latency Issue

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sharko

14 posts

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#41582 18-Sep-2009 21:44

Hi everyone,

I have been playing WoW for about four years now and I am experiencing some problems.

Firstly, I am on Telecom's 20GB plan and I am still way under my limit for this month. I do a speedtest and I get very good results back using speedtest.net and connecting to the reccomended server.

I am running a Belkin wireless G modem/router and using a DLink DWA-510 wireless network adapter on my PC. All my drivers and firmware are up to date.

Anyways, lately when I am playing I have been having this issue where everyone seems to run in place for a second or two and then "jumps" to where they should be. This happens roughly once or twice a minute and is really annoying since I always get "Out of Range" when I try to do something :(

My latency is good, sitting from 300-400 on most nights and this happens. I got LowerPing and my latency goes to 170ms and this still happens. I tried with my Firewall on and off, anti-virus installed and un intstalled.

I thought this might be an issue on my new computer that I bought two weeks ago since I never experienced it on my laptop. However, when I booted up my laptop, same thing happens.

I have been switched to Telecom's 20GB plan around the same time this started happening so I am really thinking this could be the cause. But before I call them up and spend the better half of a day on hold :) I thought I might come here and ask around first.

Thank you.

TL;DR Having an issue where everyone in WoW runs in place then matrixes to where they are supposed to be with no noticeable change in ping. Internet is fine everywhere else except here. Need help. Have all the latest firmware/drivers updated. Using Windows XP SP2.

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#256928 18-Sep-2009 22:01

Is this happening consistently or only at peak times after 5pm and before 11pm ?

sharko

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#256941 18-Sep-2009 23:16

pretty consistently. i was doing a BG today at around 11 am and it happens. when i wake up at night and decide to check my auctions really quick it happens. it's pretty peak now and it still happens, though in the same frequency as a non peak time.

thanks!

Ragnor

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#256952 19-Sep-2009 03:50

What ISP/plan were you on before the Telecom's 20GB plan?

Since you're on XP you can grab WinMTR and do a some simple testing of the routes.
http://winmtr.sourceforge.net/winmtr_bin.zip

Basically run two instances of the application one tracing www.telecom.co.nz and the other tracing us.logon.battle.net then play some wow and check happens right after you get this lag.

What you are trying to determine is whether tracing the route shows up anything obvious and whether it affects both national and international traffic.

Behodar

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#256960 19-Sep-2009 08:38

I'm not having this issue on TelstraClear, so it appears to be either your ISP or your specific connection. It doesn't seem to be something more general.

sharko

14 posts

Geek

#257010 19-Sep-2009 12:56

thanks ragnor, i'll do that now!

and behodar, yeah i think its my connection atm. will see what results i get from the test thing of ragnor.

sharko

14 posts

Geek

#257013 19-Sep-2009 13:12

Hi, sitting in Org thru 4 or 5 'spikes'

this is what I get when i do it to telecom.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| . - 3 | 309 | 302 | 0 | 24 | 1703 | 47 |
| 219-89-48-1.dialup.xtra.co.nz - 2 | 309 | 304 | 15 | 56 | 1719 | 31 |
| No response from host - 100 | 309 | 0 | 0 | 0 | 0 | 0 |
| x6-0-0-v20.akcr10.global-gateway.net.nz - 3 | 309 | 300 | 15 | 47 | 1485 | 32 |
| g0-1-0-4.akcr8.global-gateway.net.nz - 3 | 309 | 300 | 16 | 59 | 1922 | 31 |
|telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz - 4 | 309 | 297 | 15 | 44 | 1859 | 32 |
| 146.171.18.210 - 4 | 308 | 298 | 15 | 45 | 1891 | 46 |
| www.telecom.co.nz - 4 | 308 | 297 | 15 | 52 | 1937 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

this froum us.logon.worldofwarcraft.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| . - 2 | 353 | 346 | 0 | 27 | 1796 | 16 |
| 219-89-48-1.dialup.xtra.co.nz - 2 | 353 | 349 | 15 | 70 | 1891 | 31 |
| No response from host - 100 | 353 | 0 | 0 | 0 | 0 | 0 |
| xe6-0-0-10.akbr5.global-gateway.net.nz - 3 | 353 | 343 | 15 | 53 | 1812 | 31 |
| xe0-0-0-2.akbr4.global-gateway.net.nz - 10 | 353 | 320 | 16 | 62 | 1765 | 31 |
| xe6-1-0.tkbr9.global-gateway.net.nz - 3 | 353 | 343 | 16 | 49 | 1719 | 31 |
| so7-0-1.labr5.global-gateway.net.nz - 3 | 353 | 343 | 140 | 188 | 2031 | 203 |
| so6-0-2.sjbr2.global-gateway.net.nz - 4 | 352 | 338 | 156 | 195 | 1969 | 172 |
| so0-0-1.pabr4.global-gateway.net.nz - 4 | 352 | 339 | 156 | 188 | 1922 | 188 |
| 12.116.52.25 - 4 | 352 | 339 | 187 | 218 | 1953 | 187 |
| cr1.sffca.ip.att.net - 4 | 352 | 341 | 156 | 204 | 1984 | 203 |
| cr1.la2ca.ip.att.net - 4 | 352 | 339 | 156 | 191 | 2016 | 203 |
| gar5.la2ca.ip.att.net - 3 | 352 | 342 | 156 | 192 | 1969 | 203 |
| 12.122.255.74 - 5 | 352 | 337 | 156 | 201 | 2062 | 156 |
|mdf001c7613r0004-gig-12-1.lax1.attens.net - 4 | 352 | 338 | 156 | 200 | 2016 | 203 |
| No response from host - 100 | 352 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

both windows were on top of wow and i didn't notice any big changes in anything during the spikes.

I also heard from a friend that Interleaving should be turned off if someone's main focus is gaming, and I was wondering if I could get more info on that in layman's terms :P

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Ragnor

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#257200 20-Sep-2009 16:04

Interleaving is a form of error correction, it's only needed on very old or poor quality lines. Most people get it turned off. It's a matter of ringing up the helpdesk and asking them to lodge a job to get it turned off for your line.

Sharko what model/router are you using?

sharko

14 posts

Geek

#257208 20-Sep-2009 16:25

hi ragnor,

I called up Telecom yesterday and spoke to them and they said it would be off within 24 hours, however it's past that time now and this is still happening. I will try and call them again to verify if it really is off now.

The modem/router I am using is a Belkin ADSL2+ Modem with Wireless G Router. Model #F5D7633va4a ver.6001

thanks

Ragnor

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#257210 20-Sep-2009 16:34

You can usually tell if interleaving is off in your routers status screen, look for something like "ADSL Mode" it should say FAST or INTERLEAVED, with FAST obviously being the desired result.

It's not clear from your winmtr results whether you are getting spikes from your router even before hitting the ISP network. Can you do a continuous ping to your router and see what result you get while playing wow.

Start > Run > CMD > ping [your routers ip address] -t

* Replace [..] with the ip address of your router.

It's possible it could be the wireless connection to your router that's the issue, you could check if you get the same problem with plugged in via network cable.

sharko

14 posts

Geek

#257211 20-Sep-2009 16:39

Thanks, will try that now. The address I use to get into my router is 192.168.2.1 so I am assuming that is what I ping right?

Thanks again

sharko

14 posts

Geek

#257212 20-Sep-2009 16:42

I can't find anything on ADSL mode while searchinga round my router's page.

ADSL Status Connected
Data Rate Down/Up 15004Kb/672Kb
WAN MAC address 00-17-3F-A4-F4-BD
Connection Type PPPoA
Wan IP 222.153.127.243
Subnet mask 255.255.255.0
Default gateway 219.89.48.1
DNS Address 202.27.158.40

is the closest I can find, hope it can help me some how :3

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sharko

14 posts

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#257215 20-Sep-2009 16:55

ragnor you are a genius!

i was pinging like you suggested and was getting an average of 1 or 2ms. When I would get those lag spikes it would jump to 1532 or a timeout and go back to normal.

Something like:
Pinging bla bla with bla bla 2ms
Pinging bla bla with bla bla 2ms
Pinging bla bla with bla bla 1ms
Pinging bla bla with bla bla 1500ms (lag spike on wow!)
Pinging bla bla with bla bla 2ms
Pinging bla bla with bla bla 2ms

Ragnor

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#257274 21-Sep-2009 01:11

You've basically isolated the problem as your wireless connection to your router and not an ISP problem.

You could try moving the router slighty or moving your PC a bit to see if you can get a better signal but if it's an intermittent problem it's probably some kind of interference from other wireless networks or devices.

One thing you can do is in your router changing the channel the wireless is using, if it's set to 6 try 11 and vice versa.

sharko

14 posts

Geek

#257319 21-Sep-2009 11:39

Thanks Rynor, I'll do that now and see how it goes.

sharko

14 posts

Geek

#257359 21-Sep-2009 15:22

Hi again, I switched it from an 11 to 6 and it still happens :(

Moving it closer isn't possible since the only other phone jack is actually farther away and this is a desktop I am using.

I think I should add that I did the exact same thing on my brother's computer which is slightly further away and beyond the average 1-2 ms response, he would also get spikes but maxing out at 100ms vs my 1500 and timeouts.

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