Playstation 3 Laser Failure - and Dick Smiths Extended Warranty

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NZCoderGuy

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Topic # 54730 20-Dec-2009 01:28

Does anyone know if the Extended Warranties offered by Dick Smiths covers a failing laser replacement?

It just started tonight - unable to load games at all.. once i click on the disc icon, it changes screen modes, sometimes it will actually show the game loading screen.. and just stop. if i try to override and QUIT GAME, it tries, and tries, then beeps a few times (it can't quit the game).. sometimes i end up turning off via the switch in the back..

BTW its a 40GB model purchased Dec 07.

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Stephen
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Reply # 284125 20-Dec-2009 03:02

Yep it does covers lasers. Just say my Blu-Ray drive will not read discs anymore.

Do whatever you want to do man.

Kyanar

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Reply # 284268 20-Dec-2009 23:31

Even if the extended warranty didn't cover it, the limits they try put on it aren't worth the paper they're printed on. See this thread and blog post for details:

http://www.geekzone.co.nz/forums.asp?forumid=64&topicid=37818
http://we-fearless-ones.blogspot.com/2009/05/playstation-3-durability-courts-ruling.html

I finally have fibre! Had to leave the country to get it though.

JMatt94

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Reply # 284390 21-Dec-2009 15:34

:o My 40gb Ps3 was purchased from dick smith..in December 07 too..I think.

Couldn't read discs about a week ago..sold to a fellow Geekzoner :)

mathius

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Reply # 284495 21-Dec-2009 22:24

Same thing happened to a mate of mine, his was purchased 2nd hand so didnt have a sh*t show of getting it repaired under warranty sony were being c*nts saying they needed reciept, he purchased a supposedly "new" laser off some dodgy prick on tard me when he received it it was obviously 2nd hand scratched up and what do ya know! it didnt work, the dodgy prick that sold it to him instantly had very bad english and was very very difficult my mate gave up in the end, he ended up getting a brand new unit from from tronix http://www.tronix.co.nz/playstation-repair-parts-c-24_58.html a bit more $$$ but it was definately brand new and it worked atleast theyre legit and advertise their address.

savag3

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Reply # 284514 22-Dec-2009 01:19

The Consumer Guarantees Act still applies to goods even though they are second hand - but only to the manufacturer (or their representative in NZ) not the retailer. No joy - Disputes Tribunal.

bazzer

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Reply # 284527 22-Dec-2009 08:37

savag3: The Consumer Guarantees Act still applies to goods even though they are second hand - but only to the manufacturer (or their representative in NZ) not the retailer. No joy - Disputes Tribunal.

Not true at all. Second hand goods purchased from a private seller or by auction are not covered. Purchased second hand through a dealer, yes, you are covered but your issue is still with the dealer not the manufacturer.

savag3

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Reply # 284638 22-Dec-2009 15:20

bazzer:
savag3: The Consumer Guarantees Act still applies to goods even though they are second hand - but only to the manufacturer (or their representative in NZ) not the retailer. No joy - Disputes Tribunal.

Not true at all. Second hand goods purchased from a private seller or by auction are not covered. Purchased second hand through a dealer, yes, you are covered but your issue is still with the dealer not the manufacturer.

It is true. Have a read of the legislation CGA s27. A lot of the not very well known parts of the Consumer Guarantees Act are explained by the EMA here (pdf). The only exception to liability for the manufacturer is if the goods were purchased by auction or competitive tender.

eXDee

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Reply # 284717 22-Dec-2009 21:40

For purchases in 07 the number will be 0800 WARRANTY to make a claim. And yes it would be covered.

NZCoderGuy

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Reply # 284836 23-Dec-2009 14:04

It seems to be intemittant.. like if turn it on now - it will load a game, then after half an hour freeze up, XMB repsonds but the game itself freezes.. rebooting, then won't properly read discs again. I know its not over heating - its still coldish when it freezes. Was thinking maybe the Bluray laser needs cleaning.. anyone know of a Bluray lense cleaning kit, and where to get it from?

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Stephen
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NZCoderGuy

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Reply # 285011 24-Dec-2009 16:08

Hey all
I rung Sony Support earlier today (yeah they were open!) and the lady (who was quite clued up on ps3 tech support) said that Sony does not recommend using and CD/DVD cleaner on the unit. She also gave me two different avenues to go down:
1, Restore Factory Settings (Not format harddrive - just reset settings) - as there might be a glitch in the configuration somewhere.
2, Replace the hard drive with original - to see if the hard drive isn't going south. It could possibly be hitting a few bad sectors maybe? and causing it to freeze the game.

She also said that Fixtronics (the only NZ authorized repairer) aren't open again until 4th January and advised me to try both first before calling upon the extended warranty.

So some fun testing coming my way.

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Stephen
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NZCoderGuy

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Reply # 285957 29-Dec-2009 22:48

<b>Another update</b>

Tried both and no difference.
Also found out directly from extended warranty (NZClaims.com - DSE Extended Warranties):

1, If it came with a 40GB harddrive - if i upgraded to a bigger drive (in this case 160GB) - if the problem relates to the harddrive and not the lazer, then i would be charged for repair.
2, If i replace original 40GB harddrive it came with, and problem relates to harddrive it would be covered under warranty.

I thought that was kinda wierd - although i do see their side being that the 160GB harddrive isn't from Sony and from an outside source.

Anyway i gotta replace the harddrive back again and put the 40GB back inside before i have to PAY to courier it to Auckland.

Courier for such a heavy item, i know its going to hurt my pocket.. ($20 - $30 bucks each way??)

Edit/ Found out its $29.40 for Courier Non-Signature/$31.90 for Courier Signature option.. (up to $1500 compensation insurance)

$13 for Tracked Parcel Post.. (only $250 compensation insurance)

Damn.. it aint worth the difference - i'm going to have to courier it - especially if the damn thing gets damaged/lost in transit.

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Stephen
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Kyanar

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Reply # 285971 30-Dec-2009 00:08

I suggest you actually take it into DSE and say that you expect them to send it at their expense. Threaten to lodge a CGA claim if they don't. No reason why you should have to pay at all for fixing a manufacturer defect.

I finally have fibre! Had to leave the country to get it though.

Athlonite

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Reply # 286909 4-Jan-2010 16:02

I agree with Kyanar you payed for an extended warranty from DSE so use it

NZCoderGuy

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Reply # 287126 5-Jan-2010 11:10

yeah but its part of the extended warranty claim, and DSE said now its not under manufacturers warranty - i have to deal with the extended warranty people directly. Sucks but oh well.. I miss my ps3 already :-/

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Stephen
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stuzzo

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Reply # 287148 5-Jan-2010 12:23

"a motor in a new washing machine bums out after two years normal use'

That's gotta be a misprint.

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