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dclegg

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#58575 15-Mar-2010 11:23
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Thought I'd start this thread to vent, and to also hear other fellow geekzoners game trading horror stories. While initially interested in JB HiFi stories, feel free to vent about other retailers too.

As times are tough ATM, and I'm still trying to get my head around having to pay > $100 for a PS3 game, I thought I'd take advantage of JB Hi-Fis policy allowing you to trade 3 games to get a new release one free, so I could get a copy of BFBC2. I checked my current collection and decided on trading Sonic The Hedgehog (lame beyond belief), Brain Challenge, and Tiger Woods 2009 (regrettably, but it was the only other possible candidate I was prepared to give up). None of these were on their exclusions list (updated 2 days prior), so I figured I'd be golden.

I walked up to the counter with my intended copy of BFBC2 and the above three games. The salesperson at JB Hi-Fi took one look at my games and said this shouldn't be a problem. He started tapping away at his POS computer, and stopped when he got to Brain Challenge. Long story short, he said he couldn't do the trade as that one wasn't in their system (which means they've never sold it there themselves). I asked if there was a Manager there that could overturn this decision, but he said the only ones that could would be located in Head Office, which was shut (it was a Saturday). He said I could come in on Monday and try again, but also indicated that my chances of success were unlikely.

I know their trading policy has the catch all text of "All trade game trade ins are at the final decision of JB Hi-Fi", so I didn't really have a leg to stand on, but I still walked away feeling that they hadn't been entirely clear on the games they were prepared to accept. The game in question was purchased new in New Zealand about 6 months ago, so I was a little baffled as to why they refused to accept it. I guess if they haven't sold it there before, they have no idea of its retail worth, and therefore can't tell whether it should be an excluded game or not.

In the end, the salesman said he could give me $38 for the other 2 games. Once again this didn't seem right, as BFBC2 was selling for $108. This would mean that any accepted third game would be considered to be worth almost twice as much as the other two combined. Surely a trade-in offer of $72 ((108 / 3) * 2) would have been more in keeping with the worth of the individual games (especially considering Tiger Woods 09 was by far the best game being traded)? At the very least, it would have been a better gesture on their part, and they may have ended up getting 3 more pre-owned games to sell AND pocketing $36 in a deal where no money was expected to change hands.

So how do you all feel about this policy, and have you encountered other similarly restrictive policies when attempting to trade games?

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ahmad
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  #307346 15-Mar-2010 11:39
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Short answer - why didn't you go to EB games and buy a title from their list and then come back and trade the lot in? Yes you'd have to do legwork but as you've already alluded to they have covered themselves with T&Cs and I don't think it's unfair given how generous the offer is.

I've read of many people trading happily at JB and so ultimately I think most people are satisfied with the terms.

JM2CW

dclegg

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  #307349 15-Mar-2010 11:53
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ahmad: Short answer - why didn't you go to EB games and buy a title from their list and then come back and trade the lot in?


Short answer - Because I'd then probably have to spend > $50 at EB Games in order to get a game that wasn't on the exclusion list. And as I found out on Saturday, this would be no guarantee that they'd accept the game anyway.

Do you know whether JB Hi-Fi have a policy disallowing trading of pre-pre-owned games? I guess if there was no indication that this was the case, they'd have a hard time establishing this.

 
 
 
 


ahmad
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  #307351 15-Mar-2010 11:56
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There are plenty of extremely cheap titles that are not on the exclusion list, I am lead to believe.

dclegg

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  #307353 15-Mar-2010 12:07
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ahmad: There are plenty of extremely cheap titles that are not on the exclusion list, I am lead to believe.


I know that to be true, as both Sonic the Hedgehog and Brain Challenge were cheap games. But as I don't know the Inclusion list (for want of a better term), there is no guarantee that any game will necessarily be accepted. So if I am going to resort to gambling to get a "free" game, then I may as well turn to the pokies. :-)

ahmad
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  #307355 15-Mar-2010 12:13
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It's not a gamble. Plenty of people know the odds and beat them every day. Lose? Return the game to EB within 7 days to get your wager back.

To be honest you seem to be making more out of this than it deserves, given that your have revealed to us that you know additional information that could have resolved the situation for you. I don't see where "horror" comes into it.

dclegg

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  #307363 15-Mar-2010 12:29
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To be honest you seem to be making more out of this than it deserves, given that your have revealed to us that you know additional information that could have resolved the situation for you. I don't see where "horror" comes into it.


I probably am, but after all that is the nature of a "rant", isn't it :-)

To be fair, the term "horror" is probably being unfairly applied here, so lets StringReplace(MyPost, "horror", "failure", [rfReplaceAll]);

Also bear in mind that this is my first ever attempt at trading a game, so I naievely went into the experience assuming that any game purchased from a large NZ retailer that wasn't on the exclusion list should be fine to trade. And due to financial considerations that I won't bore you with here, I'm not currently in a position to be spending much on games. This is what attracted me to this deal in the first place.

I know, I know. If I can't afford something, the solution is to go without until I can. I honestly didn't intend for this thread to be a big whingefest from someone too cheap to feed his gaming habit, but it certainly looks like it has degenerated that way, and for that I apologize. My intent was to get stories from other folks who may have attempted but failed at what they thought were valid game trades, so I could be better prepared next time I decided to try it.

PhantomSS
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  #307368 15-Mar-2010 12:54
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What you SHOULD of done was checked out the games on their exclusion list, then gone to TRADEME and purchased acceptable games for dirt cheap, and got a $100 game for the price of what, $30-40?

 
 
 
 


dclegg

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  #307370 15-Mar-2010 12:57
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PhantomSS: What you SHOULD of done was checked out the games on their exclusion list, then gone to TRADEME and purchased acceptable games for dirt cheap, and got a $100 game for the price of what, $30-40?


I DID check the exclusions list before selecting my games, and ensured that all three games were not on the list. What I didn't realize was that JB Hi-Fi would not accept one of them because it had never sold that title through its stores before, and therefore considered it an unknown game.

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