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Makuta: silly question I know but do we do this on a PC or on the X Box itself?
Behodar: I would suggest using the prepaid cards as Microsoft makes it really difficult to cancel if you use a credit card.
gehenna:Behodar: I would suggest using the prepaid cards as Microsoft makes it really difficult to cancel if you use a credit card.
+1 to that, I used a credit card and had a hell of a time getting them to cancel it when i wanted to change to prepaid vouchers. They tried to automatically renew my gold account but I had cancelled my card. So they suspended my account and put me back on Silver---all good I thought I would just get a prepaid card to enable it again...
Nope, they wanted me to pay the renewal fee before they would let me use the prepaid card. I fought with them on the phone saying "why would I pay for something I don't have...you put me on Silver...I haven't used anything and I don't owe you anything...."
Took a bit of back and forth but they agreed and let me use the prepaid voucher. Very dodgy indeed.
billgates:gehenna:Behodar: I would suggest using the prepaid cards as Microsoft makes it really difficult to cancel if you use a credit card.
+1 to that, I used a credit card and had a hell of a time getting them to cancel it when i wanted to change to prepaid vouchers. They tried to automatically renew my gold account but I had cancelled my card. So they suspended my account and put me back on Silver---all good I thought I would just get a prepaid card to enable it again...
Nope, they wanted me to pay the renewal fee before they would let me use the prepaid card. I fought with them on the phone saying "why would I pay for something I don't have...you put me on Silver...I haven't used anything and I don't owe you anything...."
Took a bit of back and forth but they agreed and let me use the prepaid voucher. Very dodgy indeed.
How long ago is this? Xbox.co.nz has had the ability to remove the credit card feature for well over a year now. Go to 'My Xbox' then 'Accont' then 'Manage Payment Options' and there you will see your credit card which you can remove, add a new one or setup paypal for future payments. No need to ring the call center.
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