BYO fritzbox 7530 with Skinny broadband?

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › BYO fritzbox 7530 with Skinny broadband?

1 | 2 | 3 | 4 | 5

80 posts

Master Geek
+1 received by user: 3

#3294403 8-Oct-2024 11:57

Sorry? My last image, of the ONT, only shows LAN1 on, not Lan2. Its connected from Lan1 to Lan1 and ive tried connecting to the other ports and no difference, and yes, I tried other ethernet cables in case. I did a factory reset last night and nothing changed, still says "The internet connection check failed. The reason for the error could not be determined.". I also updated the OS, no change. The LAN2 might have shown in previous above screenshots from the Fritzbox UI, because LAN2 was connected to my laptop?

vexxxboy

4336 posts

Uber Geek
+1 received by user: 2072

#3294404 8-Oct-2024 12:15

after what you have tried there could be reasons out of your control , The ONT or Fritzbox could be faulty or Skinny hasnt connected you yet, have you another router to try, then at least you can eliminate hardware problems.

Common sense is not as common as you think.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#3294409 8-Oct-2024 12:48

Give Skinny the ONT serial number to confirm it the correct device. Also you can put the PPPoE connection on your laptop to test (connected directly to ONT).

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294602 8-Oct-2024 13:59

Just spent half an hour on the phone to Skinny, he had to put me on hold THREE TIMES (omg the EAR PIERCING clarinet??? music is horrible) to actually be able to answer my basic question of "does your system show that its connected". He said Yes, finally. Im at my parents place and their modem is a Spark 4G one, can I take the sim card out and use it as a regular modem to test at the new property? Also, you say connect the ONT directly to my laptop? Just from the Lan1 on the ONT to my laptop? And then test the internet? I dont actually know what a PPPoE Timeout error means, so im not sure how to test for it.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#3294665 8-Oct-2024 14:38

Create PPPoE connection on W10/11. Connect from ONT LAN port to laptop LAN port.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294678 8-Oct-2024 14:52

On the website you just sent, what do I use as the username and password? Just user@skinny.co.nz and Password, or my personal email and password that I used to signup to Skinny? Thank you again for your help :)

HP

Shop now for HP laptops and other devices (affiliate link).

michaelmurfy

meow
13580 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3294679 8-Oct-2024 14:54

Anything... It doesn't matter.

Also the Fritz!Box works with Skinny totally fine.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294683 8-Oct-2024 15:02

Im about to walk over to the new house with my laptop and my parents Spark 4g Modem to see if I can get it to work, the only issue is, I cant log into sparks 192.168.1.254 with admin/admin or my parents wifi name/password from my parents house, it keeps saying "Your Username or Password may have error. Please check it " infact, ive never been able to log into this modem at my parents house, its always given that error. Im worried that ill walk all the way to the new house (over an hour) and wont be able to log in to the spark modem there, to input the skinny details to see if its my fritzbox thats faulty or not. I wish I knew more about these things, its like learning a whole other language (something ive never been able to do!).

EDIT: factory reset my parents modem and now i can access it on the above website! Going to take it to the new house now and see if I can get it working with skinny.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294726 8-Oct-2024 16:24

Spyware:
Create PPPoE connection on W10/11. Connect from ONT LAN port to laptop LAN port.

I tried to do this and it said Connection failed with error 651, the modem or other connecting device has reported an error.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294736 8-Oct-2024 16:59

I cant get the spark modem to work, im pretty sure ive turned off thr vsync, but i dont know this modems settings like i do the fritzbox, so im not sure if im missing anything. Really not sure what to do, feeling very overwhelmed and lost.

Youi

80 posts

Master Geek
+1 received by user: 3

#3294946 9-Oct-2024 10:23

Rang Book A Nerd and they are $140hr + $35 travel, a new skinny modem is $199+10 so for that price I ordered the modem, 3-5 business days to get here, no way to pay for overnight which is a pain, so will get here by Tuesday at the latest which isnt great, as I need internet from this Saturday (someones going to be working from home, so actually does need to be on from Saturday). Really didnt want to pay that much for a modem nor have a skinny modem, but there was nothing else to try. I still somehow think this is skinnies fault lol.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

outdoorsnz

694 posts

Ultimate Geek
+1 received by user: 303

ID Verified

#3294999 9-Oct-2024 10:50

Youi:

Rang Book A Nerd and they are $140hr + $35 travel, a new skinny modem is $199+10 so for that price I ordered the modem, 3-5 business days to get here, no way to pay for overnight which is a pain, so will get here by Tuesday at the latest which isnt great, as I need internet from this Saturday (someones going to be working from home, so actually does need to be on from Saturday). Really didnt want to pay that much for a modem nor have a skinny modem, but there was nothing else to try. I still somehow think this is skinnies fault lol.

Get the skinny modem. I'm sure it is around $15 if you sign on a contract for 12 months (well it was when I joined). That way they will fully support you. Even though I use fritzboxes, I still have the skinny modem as a backup.

Also I'm sure you've done this, but you did power off / on cycle the fritzbox after factory reset / wizard setup etc?

outdoorsnz

694 posts

Ultimate Geek
+1 received by user: 303

ID Verified

#3295003 9-Oct-2024 10:59

From https://www.skinny.co.nz/help/modem-set-up/byo-modem

My BYO modem doesn't work, what can I do?

If you're on No pesky term, you can always purchase a Skinny modem from us for a one-off cost of $150 plus $10 postage and handling.

On a 12 month fixed term, you have two options. You can ask to be moved off our BYO Modem offer - we'll give you a Skinny modem free of charge, but you'll lose your $5 /month discount and there will be a shipping fee for the modem. Or you can pay the early termination fee of $99 and exit your contract.