BYO fritzbox 7530 with Skinny broadband?

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80 posts

Master Geek
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#3295077 9-Oct-2024 16:46

outdoorsnz:

From https://www.skinny.co.nz/help/modem-set-up/byo-modem

My BYO modem doesn't work, what can I do?

If you're on No pesky term, you can always purchase a Skinny modem from us for a one-off cost of $150 plus $10 postage and handling.

On a 12 month fixed term, you have two options. You can ask to be moved off our BYO Modem offer - we'll give you a Skinny modem free of charge, but you'll lose your $5 /month discount and there will be a shipping fee for the modem. Or you can pay the early termination fee of $99 and exit your contract.

Im on No Contract, but they charged me $199 + $10 postage for their modem.

EDIT: finally got through to someone on internet chat with skinny and she said that the man i spoke to this morning was mistaken, it should only be $150 +$10, but we will see when it gets charged.

Youi

80 posts

Master Geek
+1 received by user: 3

#3295078 9-Oct-2024 16:47

michaelmurfy:

There is some lack of information here about how things have been configured but the service could even be on the 2nd port of the ONT.

Yup, I tried 4 different cables in all combinations of ports between fritzbox and ONT and nothing.

Youi

80 posts

Master Geek
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#3295079 9-Oct-2024 16:48

mrgsm021:

Someone suggested in an earlier post to check with Skinny the ONT serial number to make sure connection is provisioned on the correct ONT.

Was this done?

I rang Skinny this morning to check this and they said they dont have the ONT serial number in their system, only that the connection is indeed live to the address.

michaelmurfy

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#3295185 9-Oct-2024 22:18

Ask them to confirm what serial number is live. If it isn’t the serial number of your ONT then there’s your problem.

Michael Murphy | https://murfy.nz
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Youi

80 posts

Master Geek
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#3295334 10-Oct-2024 09:49

michaelmurfy:

Ask them to confirm what serial number is live. If it isn’t the serial number of your ONT then there’s your problem.

The man i spoke to said they dont have any serial number info at their end, just that the connection is live to the address I signed up with. To be honest, ive spoke to 2 people on the phone and 1 person via live chat and english seemed to be a barrier for all of them/ they didnt understand what I was asking.

michaelmurfy

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#3295343 10-Oct-2024 10:08

Youi: To be honest, ive spoke to 2 people on the phone and 1 person via live chat and english seemed to be a barrier for all of them/ they didnt understand what I was asking.

They've got the ability to see the ONT serial number and they're all based in New Zealand...

Test with the new router you get (which you can get for free as above) and failing that you'll need to log a fault with them and verify the serial number.

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mrgsm021

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#3295345 10-Oct-2024 10:10

Maybe @chorusnz could help with checking the serial number?

Chorusnz

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#3295363 10-Oct-2024 10:46

We have been summoned!

@Youi If you DM us your address and the ONT serial # (a picture would be best) i will make sure it lines up our end and see what port Skinny have you provisioned on.

^Richard

Youi

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Master Geek
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#3295365 10-Oct-2024 10:50

Chorusnz:

We have been summoned!

@Youi If you DM us your address and the ONT serial # (a picture would be best) i will make sure it lines up our end and see what port Skinny have you provisioned on.

^Richard

Oh! youve been summoned! how handy. Ill work out how to send you a DM with the picture i took of the ONT information. Many thanks!

Youi

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Master Geek
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#3295516 10-Oct-2024 13:00

The nice chorus man has confirmed that the connection is indeed live from skinny to the ONT and its getting a good signal. Ive just been back to the property, unplugged the ONT and fritzbox for a few mins, plugged them back in, waited a bit, then tried 4 different ethernet cables from LAN1 ONT > LAN1 Fritzbox and nothing, the lights on the ONT continue to only be: power, gpon (or is that a d?), and lan1. Lights on fritzbox continue to be power and i think its wlan? (the one beside the power light).

mrgsm021

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#3295533 10-Oct-2024 13:47

...and the mystery continues

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Spyware

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#3295535 10-Oct-2024 13:48

Disable the IPv6 settings, Skinny do not support IPv6.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.