Configuration with Google wifi

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BDFL - Memuneh
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#2635947 15-Jan-2021 11:45

Hi folks. I have contacted Google about these. They have someone that could look into why this is happening. The person has requested feedback report from the device and the flow used during OOBE, when the user encountered the error.

As per their reply to me "Google do support PPPoE over VLAN so this could just be a glitch in the app notification."

GoldieNZ80

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#2699726 29-Apr-2021 16:19

Today we switched from Vocus to Spark UFB. While we were on Vocus we did not have to utilise VLAN tagging on our WAN interface.

We have the original Google WiFI (model: AC-1304) and I had noted the original product documentation saying how PPPOE and VLAN tagging was unsupported. However I also came across this thread. I noted that we didn't have a Google Nest WiFi unit, but I thought I would try it on a whim. I can report my experience was the same as others, with poor feedback from the Google Home app and the unit itself, however after a few minutes our WAN link stood up!

If you have the original units, it is worthwhile persisting if you want to remove your ISP provided router.

We're on firmware version 13099.118.19.

porboy

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#2748892 23-Jul-2021 18:37

GoldieNZ80: Today we switched from Vocus to Spark UFB. While we were on Vocus we did not have to utilise VLAN tagging on our WAN interface.

We have the original Google WiFI (model: AC-1304) and I had noted the original product documentation saying how PPPOE and VLAN tagging was unsupported. However I also came across this thread. I noted that we didn't have a Google Nest WiFi unit, but I thought I would try it on a whim. I can report my experience was the same as others, with poor feedback from the Google Home app and the unit itself, however after a few minutes our WAN link stood up!

If you have the original units, it is worthwhile persisting if you want to remove your ISP provided router.

We're on firmware version 13099.118.19.

This post made me curious. Having a substantial investment in 6 x original Google wifi AP’s I have been reluctant to replace them with a VLan tag capable solution and have accepted double NAT behind a Linksys router. 5 AP’s are Cat 5 connected via a Gigabit switch to the main AP that gets DHCP from the Linksys, performance has been great with no dropouts and excellent wifi coverage as you would expect with 6 AP’s. All the AP’s are running 13728.57.15 firmware. Having read that I could use a Google Nest router/AP as the main VLAN tag capable router and reuse my 6 Google Wifi AP’s for the mesh I was all set to buy one. Instead I setup one of my original Google AP’s as a new solo device in a new “Home” within the Google Home app and after configuring PPoE can confirm it connected to my Spark broadband on a Chorus ONT. It kept reverting to DHCP until I noticed the obscure save icon in the top right. Next step is to apply the same PPoE setting to the original WAN connected AP. Officially astonished after waiting 2 years for Google to add the VLAN tag feature.

dpmnz

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#2784251 25-Sep-2021 18:55

Kia ora everyone, awesome insights in this thread but I'm still struggling to get my newly purchased Nest WiFi router connecting direct to my ONT (Vodafone connection if that helps).

Any chance one of you would have instructions for the lay-person to be able to get up and running?

Nest router works fine connecting through the Vodafone router but not at all when connected directly to the ONT.

Thanks in advance.

porboy

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#2784382 26-Sep-2021 11:07

Under Advanced Networking - WAN did you change from DHCP to PPoE? It can take a few minutes to connect.

cyril7

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#2784383 26-Sep-2021 11:10

If your with Voda then it's still dhcp not pppoe, seems like it's not attempting to search for a vlan tag.

It's Google wifi being it's typical self, good luck

Cyril

freitasm

BDFL - Memuneh
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#2784480 26-Sep-2021 14:27

It may take a few attempts to get it connected - it tries to "help" by hiding all settings and being "smart" on trying different things.

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dpmnz

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#2784734 27-Sep-2021 08:59

Not idea how but it is all working just fine through the ONT now, must have updated itself over night?

freitasm

BDFL - Memuneh
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#2784735 27-Sep-2021 09:00

It just takes its time - the user interface is very simplified so a lot of things happen behind the scenes without the user knowing, and take time.

porboy

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#2784840 27-Sep-2021 12:58

freitasm:

It just takes its time - the user interface is very simplified so a lot of things happen behind the scenes without the user knowing, and take time.

Do you have any insight into why my AC-1304 Google WiFi is able to connect using PPoE the same as the Nest? The only difference I can see is now using Google Home app rather than the retired Google WiFi app. The AP’s are now on firmware v13729.57.27 Not that I am complaining at all, but curious.

freitasm

BDFL - Memuneh
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#2785014 27-Sep-2021 15:27

No insight, the most likely explanation is the box received a firmware update at some point.

lokhor

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#2785519 28-Sep-2021 10:43

So, I have the original Google Wifi and i'm with MyRepublic because they allow a connection without VLAN tagging. Am I to understand there is a way to configure my Google Wifi to work with other ISPs now? what do I need to know?

All comments are my own opinion, and not that of my employer unless explicitly stated.