Internet troubles continued

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Oubadah

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Topic # 108600 2-Sep-2012 17:27

My connection is still hopeless. How do I get the full line stats on the Vigor 120? All I can see is this:

Also, am I using the right firmware? There seem to be many versions and I'm confused.

(Link to last thread) - I thought I was on to a hardware issue, but I completely changed the hardware and it persisted.

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Reply # 680457 2-Sep-2012 17:37

Can you give a description of the actual issue?

sbiddle

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Reply # 680461 2-Sep-2012 17:45

Your full linestats are shown in that image.

As for the latest firmware V3.2.4.4 is the latest, this can be downloaded from www.draytek.co.nz

You have CRC errors, but based upon the uptime of the unit this isn't necessarly an issue.

Oubadah

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Reply # 680462 2-Sep-2012 17:45

johnr: Can you give a description of the actual issue?

Miserable speeds, and the issue I mentioned in my last thread of youtube streaming at a constant ~7Mb/s for a couple of minutes then fluctuating wildly.

http://youtu.be/_mhH4IW-nhk

sbiddle

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Reply # 680465 2-Sep-2012 17:50

You're only syncing at 8Mbps so the most you will get is 7Mbps.

If you're getting issues with YouTube the first place to look is your ISP.

Since you haven't linked to your existing thread one can presume you've followed all the basic steps of performing a full isolation test etc? Are you in a 10Mbps zone? If so your high attenuation would indicate you probably have internal wiring issues that are limiting your sync rate.

Oubadah

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Reply # 680466 2-Sep-2012 17:50

sbiddle: Your full linestats are shown in that image.

I don't know how to interpret them. SNR Margin: 6 is very bad, isn't it?

sbiddle: As for the latest firmware V3.2.4.4 is the latest, this can be downloaded from www.draytek.co.nz

But there are different sub-versions - like 321311 as above.

sbiddle:Are you in a 10Mbps zone? If so your high attenuation would indicate you probably have internal wiring issues that are limiting your sync rate.

My internal wiring has all been re-done in CAT 6, with master splitter at the demarc and the distance between that and the modem is a coubple of metres.

johnr

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Reply # 680467 2-Sep-2012 17:51

Issue is not modem firmware related

Approx where do you live?

Oubadah

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Reply # 680468 2-Sep-2012 17:53

johnr: Issue is not modem firmware related

Approx where do you live?

Birkenhead/Northcote.

sbiddle

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Reply # 680470 2-Sep-2012 17:54

Oubadah:
sbiddle: Your full linestats are shown in that image.

I don't know how to interpret them. SNR Margin: 6 is very bad, isn't it?

sbiddle: As for the latest firmware V3.2.4.4 is the latest, this can be downloaded from www.draytek.co.nz

But there are different sub-versions - like 321311 as above.

sbiddle:Are you in a 10Mbps zone? If so your high attenuation would indicate you probably have internal wiring issues that are limiting your sync rate.

My internal wiring has all been re-done in CAT 6, with master splitter at the demarc and the distance between that and the modem is a coubple of metres.

SNR is the noise margin used by the DSLAM. 6dB is used for some ULL gear. Chorus always use 12dB.

Are you in a 10Mbps zone?

johnr

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Reply # 680471 2-Sep-2012 17:55

What ISP are you with and what plan are you on?

Oubadah

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Reply # 680472 2-Sep-2012 17:55

sbiddle:

Are you in a 10Mbps zone?

Where is the map?

johnr: What ISP are you with and what plan are you on?

Slingshot AYCE, but thinking of switching to Telecom or Snap - I don't use as much data as anticipated, and data has become a lot cheaper since I started on SS. Anything over 130GB would probably do.

johnr

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Reply # 680477 2-Sep-2012 18:01

Issue found move off AYCE

Oubadah

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Reply # 680479 2-Sep-2012 18:09

johnr: Issue found move off AYCE

So you think that should be my first troubleshooting step?

Is this the right map?

I just found these, taken while we were on Orcon (same house, same wiring). Obviously different modem, I think it was TD-8840:

sbiddle

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Reply # 680501 2-Sep-2012 19:08

You need to look at the Chorus SAT.

You're also on a ULL connection with 6dB noise margin so there is a faily high chance you're in a 10Mbps zone. The fact you're not getting higher sync speeds would indicate you're cabinetised and need moving back to a wholesale connection (you may need to pay more) or you're outside the cabinet coverage area and connected to the exchange, in which case you won't be able to do anything to improve the sync.

Oubadah

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Reply # 680526 2-Sep-2012 20:00

sbiddle: You need to look at the Chorus SAT.

You're also on a ULL connection with 6dB noise margin so there is a faily high chance you're in a 10Mbps zone. The fact you're not getting higher sync speeds would indicate you're cabinetised and need moving back to a wholesale connection (you may need to pay more) or you're outside the cabinet coverage area and connected to the exchange, in which case you won't be able to do anything to improve the sync.

theEd

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Reply # 680648 3-Sep-2012 08:55

For full diagnostic information, follow these instructions.

If you can screenshot the output here it may help.

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