I am getting the following error message when I try to connect to an address: X-STUDY cannot connect to FDMS: FDMS 250 at 12.41.48.47:10250. I have a cisco WAG310G and IP is x-net. Have had TT who own X-Study (which is an app inside of X-Trader) log onto my comp and they reckon its a port issue. Xnet reckon they dont know. I blindly have tried port forwarding but dont really know what to do. I have included the error message and my cisco port forwarding screen
"Is that application meant to be accessible from the public Internet?" I guess yes. We have to pay a subscription, and the other guys can access it no worries. I have even logged on at their place using my logon. They havent had to modify any settings apart from firewall.
"Disable windows firewall". Basically yes. I had to change these settings on the firewall: User Account Control (UAC) must be disabled The Base Filtering Engine (BFE) Windows Service must be disabled.
"Can you ping that address?" :
"Post up the results of a traceroute to it? (use a command prompt > type "tracert 12.41.48.47")":
Ok, but before I do, I have confirmed that this is the correct address. Also, we did a tracert on my friends computer that can get x-study, and he got the same reply as I did ie destination net unreachable. So even though the application works on his comp, the tracert didnt connect. Apparently the address is in chicago.
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gotteem: Interestly, the route taken for our connection is completely different.
Heres my friends tracert:
I dont know if this means anything to you?
Not really, he's with a different ISP so a different route is to be expected. As you can see TCL are using TelstraGlobal to do their international routing to the US. We use our own Odyssey network so it would be different again.
Do you have another computer and/or router you can try?
I have just tried a different router...same problem.
My friend has suggested coming over with his computer one day so we shall see. I talked to xnet and emailed them the tracert, and they are looking into it.
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