Can't reset Draytek Vigor 120

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Handle9

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#113258 11-Jan-2013 08:17

Yesterday my Draytek Vigor 120 stopped connecting. I can't log into it or reset it using the reset button.

The DSL light isn't showing up either so I'm back to my backup modem. Anyone have any ideas? It's still under warranty so probably not a major but just a pain having to take it back.

theEd

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#743553 11-Jan-2013 20:32

Hi there,

Could you try:

Power off the Vigor (unplug it).
Hold in the reset button, and plug it back in.
Continue holding the power button until 2 or more of the LEDs are flashing simultaneously (I can't remember exactly which LEDs flash on the 120).
If after 10 seconds the LEDs aren't flashing, give up and return it.

If you do get it to flash those LEDs, it's now in a special mode which allows a fresh firmware to be installed on a unit with corrupt firmware.

Grab a copy of the latest firmware and the Firmware Upgrade Utility from http://www.draytek.net.nz/draytek/downloads/
Unzip the firmware.
Ensure your firewall is disabled, then launch the Firmware Upgrade Utility.
Enter 192.168.1.1 as the Router's IP, select the .rst file you unzipped earlier, and leave the password field blank. Hit Send.

If you're successful, you'll now have a router as it came from the factory. You'll have to follow these instructions to get it back to the NZ settings we originally shipped it to you with.

If you don't have any luck, please return it to your retailer. Now's a great time, as we're fresh in the year and don't have a big backlog of RAs built up yet

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Handle9

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#743598 11-Jan-2013 21:28

Thanks for that - it's a no go so I'll take it back to PB Tech. I've lost the receipt but I put everything there through our work account so hopefully should be OK.

theEd: Hi there,

Could you try:
Power off the Vigor (unplug it).
Hold in the reset button, and plug it back in.
Continue holding the power button until 2 or more of the LEDs are flashing simultaneously (I can't remember exactly which LEDs flash on the 120).
If after 10 seconds the LEDs aren't flashing, give up and return it.
If you do get it to flash those LEDs, it's now in a special mode which allows a fresh firmware to be installed on a unit with corrupt firmware.
Grab a copy of the latest firmware and the Firmware Upgrade Utility from http://www.draytek.net.nz/draytek/downloads/
Unzip the firmware.
Ensure your firewall is disabled, then launch the Firmware Upgrade Utility.
Enter 192.168.1.1 as the Router's IP, select the .rst file you unzipped earlier, and leave the password field blank. Hit Send.
If you're successful, you'll now have a router as it came from the factory. You'll have to follow these instructions to get it back to the NZ settings we originally shipped it to you with.

If you don't have any luck, please return it to your retailer. Now's a great time, as we're fresh in the year and don't have a big backlog of RAs built up yet