VDSL router opened by Telecom

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jaso81

17 posts

Geek

#116035 16-Apr-2013 14:24

Hi Guys

Just received VDSL modem from Acquire.co.nz - a Zyxel 870HN.

Opened it up and packets were opened, cable tie was free, modem case was slightly dirty and CD was scratched and had a fingerprint.

Their reply was that Telecom opened and configured the modems. I find this a bit strange. What do you guys think?

Was offered a $20 discount.

Cheers,

Jason

johnr

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#800217 16-Apr-2013 14:26

Does the modem work?

billgates

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#800218 16-Apr-2013 14:26

Take the $20 discount.

Do whatever you want to do man.

jaso81

17 posts

Geek

#800230 16-Apr-2013 14:33

Am getting connected to VDSL tomorrow. Turned it on to see if it was in a 'factory state'. It worked to that extent.

Just wondering if it is typical behavior to sell something as new and receive it in the state I did!

Oriphix

523 posts

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#800234 16-Apr-2013 14:38

MMmm I would take the $20 but confirm that it works.

Also check to see if its not damaged anywhere. Why would they need the CD to configure the modem...

myfullflavour

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Full Flavour

#800237 16-Apr-2013 14:40

jaso81: Their reply was that Telecom opened and configured the modems. I find this a bit strange. What do you guys think?

We've sourced and supplied clients with this particular model in the past - from the official distributor.

Never was any evidence of being opened (not that the box is sealed) like you've described.

ubergeeknz

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Vocus

#800239 16-Apr-2013 14:41

jaso81: Am getting connected to VDSL tomorrow. Turned it on to see if it was in a 'factory state'. It worked to that extent.

Just wondering if it is typical behavior to sell something as new and receive it in the state I did!

Seems a bit odd. More likely a customer return than anything else. But if it doesn't bother you too much just take the discount, otherwise insist on a new modem...

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boby55

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#800253 16-Apr-2013 14:54

Why would telecom be wanting to configure a VDSL modem?

1. They don't do VDSL
2. They supply their own Modems :)

I would take the discount if you're happy with the modem or demand a replacement, Sounds as if it is a customer return.