VDSL router opened by Telecom

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jaso81

17 posts

Geek

#116035 16-Apr-2013 14:24

Hi Guys

Just received VDSL modem from Acquire.co.nz - a Zyxel 870HN.

Opened it up and packets were opened, cable tie was free, modem case was slightly dirty and CD was scratched and had a fingerprint.

Their reply was that Telecom opened and configured the modems. I find this a bit strange. What do you guys think?

Was offered a $20 discount.

Cheers,

Jason

johnr

19282 posts

Uber Geek
Inactive user

#800217 16-Apr-2013 14:26

Does the modem work?

billgates

4705 posts

Uber Geek

Trusted

#800218 16-Apr-2013 14:26

Take the $20 discount.

Do whatever you want to do man.

jaso81

17 posts

Geek

#800230 16-Apr-2013 14:33

Am getting connected to VDSL tomorrow. Turned it on to see if it was in a 'factory state'. It worked to that extent.

Just wondering if it is typical behavior to sell something as new and receive it in the state I did!

Oriphix

523 posts

Ultimate Geek

#800234 16-Apr-2013 14:38

MMmm I would take the $20 but confirm that it works.

Also check to see if its not damaged anywhere. Why would they need the CD to configure the modem...

myfullflavour

896 posts

Ultimate Geek

Trusted

Full Flavour

#800237 16-Apr-2013 14:40

jaso81: Their reply was that Telecom opened and configured the modems. I find this a bit strange. What do you guys think?

We've sourced and supplied clients with this particular model in the past - from the official distributor.

Never was any evidence of being opened (not that the box is sealed) like you've described.

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#800239 16-Apr-2013 14:41

jaso81: Am getting connected to VDSL tomorrow. Turned it on to see if it was in a 'factory state'. It worked to that extent.

Just wondering if it is typical behavior to sell something as new and receive it in the state I did!

Seems a bit odd. More likely a customer return than anything else. But if it doesn't bother you too much just take the discount, otherwise insist on a new modem...

boby55

1539 posts

Uber Geek

Trusted

#800253 16-Apr-2013 14:54

Why would telecom be wanting to configure a VDSL modem?

1. They don't do VDSL
2. They supply their own Modems :)

I would take the discount if you're happy with the modem or demand a replacement, Sounds as if it is a customer return.