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#116330 25-Apr-2013 18:52
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First I must disclose that I know next to nothing about home wi-fi networks.  So be gentle.

Purchased a new wireless printer which I have installed, but no computer or portable devices can see it through the wi-fi network.  However I think this is a symptom of a wider network problem.  Printer shows as connected to wi-fi and I can see it listed on the Thompson gateway interface.  

Computers are a Win 7 (64) and a Win 8 laptop, but no mobile devices including iPhone or iPad can detect it either.  I have downloaded the Brother print apps which just come up 'no devices connected to network'

Given the range of devices having issues I can't see how it could be a computer/operating system issue.

I accept is may be a problem with the new printer but in the past I have also been unable to use a range of Apple apps which supposedly would allow me to access files on my computer, for example for streaming movies over wi-fi.  I put this down to the older computer we had then but now I am thinking the modem is the common denominator in all this.  In addition neither laptop can see the other (should they be able to?)

Modem is unmodified from the Telecom supplied build including the firewall which is disabled.  Software release is   Security is WPA-PSK (standard?) 

Before I launch into having to buy and set up a new modem/router...any suggestions?   The modem otherwise works faultlessly.

If I am in for a new modem/router, any suggestions?  Thanks

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  #805706 26-Apr-2013 08:31
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This describes my situation perfectly. Unless anyone has any better suggestions it looks like I will be going shopping.

Always be yourself, unless you can be Batman, then always be the Batman

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  #805731 26-Apr-2013 09:00
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I am using a TG585 with a HP C309g it prints fine wirelessly from my iMac, Toshiba Laptop and MS Surface. I have never trie my Galaxy S3 but my wife's iPhone 5 prints OK.. I have set WPA-PSK with automatic encryption (AES or TPK)


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  #805736 26-Apr-2013 09:05
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It is highly unlikely that this is a modem/router problem. You really need to do some research on IP networking to see where the problems lie. There are plenty of home networking tutorials on the net e.g

For a start, we need to know what IP addresses each device has. The Thomson will be Just check that all devices are getting their addresses via the Thomson DHCP server. If so, their addresses will be in the same subnet but if not ..... At the command prompt (Run cmd) type ipconfig and look at the IP address and the gateway address (

If all addresses look kosher, from the command prompt use the ping command to ping each of the devices. If all devices can ping all other devices you have a working network at the basic IP level.

The printer's address has to be in the network subnet so it should be something like 192.168.1.n. If it gets an address via DHCP it will be OK but if it doesn't, its address has to be in the 192 etc range. You then need to see that its address can't clash with the DHCP range.

Can you get this info for us?

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  #805774 26-Apr-2013 09:29
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i use the same router my hp wireless printer works ... maybe need some other drivers?

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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  #805781 26-Apr-2013 09:41
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Another thing, are the laptops in Home Groups? If so, are they in the same Home Group? IMHO it is more predictable to take them out of home groups and set up the network the 'old fashioned way'.

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