Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

271 posts

Ultimate Geek
+1 received by user: 5

Topic # 116635 5-May-2013 14:16
Send private message


I bought a Netgear WNDR3800 router as wanted something better than the Technicolour TG587v3 that I got as part of the Telecom fibre trial. However I can't get it to connect to the Internet. I am using with a non blank password over PPOE. Reset it and the ONT but still no joy. Plugging back in the Technicolour is fine and internet is immediate available. The Netgear connects fine to the local network and it tells me the internet isn't connected.

Any thoughts, suggestions before I contact Netgear??



Mark Ascroft

Create new topic
1304 posts

Uber Geek
+1 received by user: 299

  Reply # 811578 5-May-2013 14:24
Send private message

Have you configured VLAN tagging on the Netgear's WAN interface?

Doesn't look like the WNDR3800 is capable of VLAN tagging on its WAN interface, at least not on stock firmware.

27406 posts

Uber Geek
+1 received by user: 6851

Biddle Corp
Lifetime subscriber

  Reply # 811639 5-May-2013 16:43
Send private message

Unless your ISP has provisioned an untagged UNNI port (and supports this) all UFB connections require VLAN10 to be tagged on the WAN port.

This is the same requrement as VDSL2 and ADSL2+ if you want to use PPPoE.

If your hardware doesn't support VLAN tagging you'll either need to move to hardware that does or use a VLAN capable switch or something cheap like a low end Mikrotik board to tag the traffic.


3429 posts

Uber Geek
+1 received by user: 419


  Reply # 811679 5-May-2013 17:44
Send private message

A cheap managed switch or a more advanced router are probably your best bets.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.