I am in desperate need of help! I recently had a Technicolor Modem from Telecom, and I tried to make a password for the admin account and then after I needed to type it in. So I did, it said incorrect.  So after a day of constantly calling and trying to diagnose it, resetting still didn't help.  Now I recently bought a TP-Link one, after thinking it was the Modem itself.  Now after trying the same this happens.  Although the day before I was testing antivirus software in a virtual machine when it prompted me for my modem settings password and username.  So that is another reason I got a new modem, because I virus hacked it I'm pretty sure.  However with this one the same thing happened.  The funny thing is that I have a mac, currently.  So the virus cant be on the computer doing it. Yet the virus I don't think can hide in my house's phone lines.  That would be crazy! So I'm asking for help.  I've tried resetting several times!