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Ecollis

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#138944 22-Jan-2014 14:19
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I have Just purchased an Asus DSL-N55U, But i cant seem to get it to get it to connect with the internet. Every time i try and do this it just comes up with a message saying Ethernet not connected. I have Called The ASUS helpline but they have not been very helpful, I have called my internet provider they say there is no problem with my connection because my old modem works fine when connect. Any suggestions??

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Inphinity
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  #972275 22-Jan-2014 14:30
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Presumably you have an ADSL connection? And the phone jack is plugged in to the DSL jack on the DSL-N55U? And presumably you have an ethernet connection from a PC to the DSL-N55U that you're using to access it's web interface to configure?

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Ecollis

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  #972277 22-Jan-2014 14:32
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Yes that is correct

Sideface
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  #972344 22-Jan-2014 16:20
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Have you tried using another ethernet cable?
Patch cables can fail.




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Ecollis

3 posts

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  #972350 22-Jan-2014 16:24
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yes i have still no change.

KevinL
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  #972375 22-Jan-2014 17:06
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What is giving you the error? The modem/router, or something else?


toyonut
1508 posts

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  #972398 22-Jan-2014 17:53
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Just general stupid stuff, you have opened a web browser and opened http://192.168.1.1 and set it up? There is a quick internet setup wizard you need to go through.




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Inphinity
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  #972629 23-Jan-2014 09:24
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Can you get a screenshot of the error?



dacraka
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  #972653 23-Jan-2014 09:51
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paulmilbank: Just general stupid stuff, you have opened a web browser and opened http://192.168.1.1 and set it up? There is a quick internet setup wizard you need to go through.


Yea, you need to run through the set-up wizard via the URL: http://192.168.1.1 first.
Get your internet username and password ready to enter.

DravidDavid
1907 posts

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  #972656 23-Jan-2014 09:53
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My guess is that Ecollis put the CD that came with the modem/router in his disk drive and is trying to set it up that way. The software isn't detecting an ethernet connection which is stopping him getting anywhere. As above. http://192.168.1.1 is the best way to set up a modem. No complicated software (apart from your browser) involved.

Duffuss
112 posts

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  #976740 29-Jan-2014 15:10
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I puchased one before christmas and after about a week I too had the same issue. Changed cables, jacks etc and nothing worked \My old modem worked no problems with all jacks and cables.
Rang tech support and explained what was happening they had it replaced within a week

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