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Topic # 143290 9-Apr-2014 16:45
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I'm having major issues getting this to work, and they're odd issues too. I have just switched from Snap to Vodafone, the network has stayed the same, every device (wired or wireless) connects and works exactly like it did before the switch, except the two Apple TVs.

We have two Apple TVs (one wired, one wireless) and this is what's happening and what I've attempted:

1. Neither device will connect to the network. The wired one connects for a couple seconds, then it goes off, then it comes back, then goes off and so on. The wireless one won't connect at all.

2. Resetting each device did nothing. Nor did power cycling, changing cables, switching things off at the wall, etc.

3. The wired one will work if I unplug it, leave it for several minutes, then plug it back in. This works until the Apple TV goes into standby mode again and it won't pick the connection up again.

4. I can't enter any settings manually. Because it keeps flicking between connected and disconnected, those screens always keep flicking away too.

5. I have fiddled with settings inside the HG659, such as static IP address, DMZ, etc, but nothing makes a difference.

6. I have no idea what to do, and can't understand what is going on when everything else works and these issues only came up after switching.

7. The wired one is connected to a switch. I have tried different ports on the switch, plugging it directly into the router too.

This is how it looks for a couple seconds:



This is how it looks a couple seconds later, and so on:





MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

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  Reply # 1022261 9-Apr-2014 16:52
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Do you have another router there you can temporarily try?
If it works on that, can you assign them static IPs and see if they then work with the Vodafone Router?



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  Reply # 1022262 9-Apr-2014 16:55
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trig42: Do you have another router there you can temporarily try?
If it works on that, can you assign them static IPs and see if they then work with the Vodafone Router?


Well that's the thing, for 12 months on Snap they worked perfectly connected via the Fritz box. As soon as they're connected via the HG659 they both stop working correctly, but no I don't have anything else to plug them into.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)



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  Reply # 1022263 9-Apr-2014 16:57
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Short of never allowing the wired one to go into standby mode I'm completely at a loss.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

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