Please help with internet hanging over wifi

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Wills1

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#150339 19-Jul-2014 09:28

Hi there, Over the last few months I've had frequent very slow response time from my Macbook Pro over wifi. When I type in 192.168.1.1 or Google or any web address it can hang on the request for up to a couple on minutes.

I have a Vodafone complete modem router (Wifi disabled), an Airport Extreme, and an airport express at the other end of the house. This is set to extend the network, however I haven't had it plugged in for the last week while I trouble shoot the issue. I've also tried a newer modem router supplied by vodafone but still have the same issue.

I've also tried unplugging the airport extreme and just using the wifi on both Vodafone routers, all with the same result.

I'm wondering if the problem may be with a setting on the macbook pro itself? I've tried 2.4 and the usual 5ghz network that it runs on.

I get regular ping tests of 501ms or higher from ping test on a local server.

Its getting super frustrating waiting for the internet to respond. We have a master filter which the modem is connected to. Is there a way if I can determine what the fault is?

Many thanks

sbiddle

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#1091914 19-Jul-2014 10:25

Firstly what happens when you connect via Ethernet? Does the problem go away?

WiFi problems on modern Apple hardware are a very common issue - newer Apple devices are not certified by the WiFi alliance (as they are not fully complaint with the WiFi standards) so issues do occur. Many of these issues typically go away using Apple access points. Newer Apple APs are not WiFi alliance certified and issues with non Apple hardware seems to be a common complaint these days as well.

What happens if you plug the Airport into the VF router using Ethernet and then connect to the Airport only? Does your issue resolve itself? Also try disabling DNS prefetching, this is a very common cause of connectivity issues on Apple devices.

Your issue could also just be WiFi interference since the 2.4Ghz is pretty much useless in some RF dense environments, but that shouldn't affect 5Ghz.

Wills1

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#1091951 19-Jul-2014 12:12

sbiddle: Firstly what happens when you connect via Ethernet? Does the problem go away?

WiFi problems on modern Apple hardware are a very common issue - newer Apple devices are not certified by the WiFi alliance (as they are not fully complaint with the WiFi standards) so issues do occur. Many of these issues typically go away using Apple access points. Newer Apple APs are not WiFi alliance certified and issues with non Apple hardware seems to be a common complaint these days as well.

What happens if you plug the Airport into the VF router using Ethernet and then connect to the Airport only? Does your issue resolve itself? Also try disabling DNS prefetching, this is a very common cause of connectivity issues on Apple devices.

Your issue could also just be WiFi interference since the 2.4Ghz is pretty much useless in some RF dense environments, but that shouldn't affect 5Ghz.

Thanks for your comments, I will try Ethernet and see how that works.

I have tried the Airport direct to both the Vodafone routers as well with the same results. I must also say my line seems to be quite unstable with a lot of disconnections. I did speak to Vodafone about this a few weeks ago and they changed my profile from ADSL2+ to ADSL2. I will call them about this again. Although disconnections aside if I enter 192.168.1.1 the modem homepage should always load instantly shouldn't it? Even if the internet connection had dropped out?

Wills1

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#1091967 19-Jul-2014 12:52

Just been on the phone to Vodafone they checked some technical stuff on their end and confirmed I am having frequent internet disconnections. They have arranged for a technician to look into it in the next 48 hours. Hopefully this will fix my problems.

Wills1

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#1094831 24-Jul-2014 11:45

To update,

Tech has been out and fixed a minor fault on the road, however I am still having the same issue.

Even loggin in to my router can take a few mins, while the macbook thinks about it. I have also tested over ethernet and am getting the same problem.

Perhaps the problem is with the macbook itself?

xpd

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#1094852 24-Jul-2014 11:53

Got another device you can connect to the router with ? See if that device has the issue... if yes, then its more likely a router/switch issue.
If no issues on a different device, then yeah, start looking at your Mac.

XPD / Gavin

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Wills1

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#1109415 16-Aug-2014 10:04

Hi there,

Still having the same problem. Have had Chorus out, they say they have fixed a minor fault. But I'm still experiencing the same issues. I logged into my router an noticed there are a lot of errors, is this normal, or maybe part of the problem?