Help getting Hp laptop to recognise Netcomm WiFi router

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timmmay

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#150919 7-Aug-2014 18:05

A friend of mine has a Netcomm Wireless N 150 router, which works fine with his apple laptop, random cheap tablet, his phone, my phone, etc. He recently got a new laptop, HP 2000-2d23TU which I upgraded to Windows 8.1 for him. The problem is the laptop can't see his router. The SSID just doesn't appear at all.

The laptop can see my Fritzbox 7390, his phone, my phone, and a couple of other WiFi routers. Unsure where to start with this one, any suggestions?

freitasm

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#1104293 7-Aug-2014 18:39

2.4GHz vs 5GHz? 20MHz vs 40MHz? Wireless card on laptop configured to wrong region?

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timmmay

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#1104316 7-Aug-2014 19:54

No idea, haven't looked at it yet. Both will be on factory default settings, 2.4GHz. I'll look at the bandwidth and channel of the router. It worked on my router which is also default settings which is what's got me confused.

kimxk

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#1104798 8-Aug-2014 12:11

Had a similar problem with a netbook with an upgraded RealTek dual band wifi card not being able to see my 5GHz network, yet it could see the 2.4GHz one fine.

The solution for me was to change the channel setting on the router from the 5GHz network from Auto to a fixed number (a low one).

timmmay

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#1104828 8-Aug-2014 12:35

Thanks Kim. It's a cheap old router I think, no 5GHz. I've suggested a channel change not sure it did anything but I'll try it thanks.