New Moto G2 Cannot see Home Wifi Network

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › New Moto G2 Cannot see Home Wifi Network

foxray

6 posts

Wannabe Geek

#155988 15-Nov-2014 19:21

Hello All,

New smartphone a Motorola Moto G2 cannot see the home Wifi Network, it can see the neighbours ones but not ours ISP is Vodafone router is a Netcom 4834

Any sugestions as to why I now have a "stealth" network? as far as the new phone is concerned.

Cheers

linw

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#1176438 15-Nov-2014 20:18

It would help if you mentioned that your wifi was visible to other devices else the obvious response would be to check that the router was told to broadcast the SSID.

Also check what channel it is on. Ch 13 doesn't show on some devices e.g. US ones.

foxray

6 posts

Wannabe Geek

#1176440 15-Nov-2014 20:23

Router is visible to all devices in the home, it is only the new Moto G2's that cannot see the home WiFi network, I do not know how I can see what channel the router is broadcasting on

Cheers

garbonzai

317 posts

Ultimate Geek
+1 received by user: 51

#1176443 15-Nov-2014 20:30

I don't know anything about your router or the other devices connected to it, but moto g2 (2014) is 2.4ghz only, not dual 2.4/5ghz.

So if your router is set to 5ghz for wifi the Moto G2 will not see it, change it to 2.4ghz.

garbonzai

317 posts

Ultimate Geek
+1 received by user: 51

#1176446 15-Nov-2014 20:38

garbonzai: I don't know anything about your router or the other devices connected to it, but moto g2 (2014) is 2.4ghz only, not dual 2.4/5ghz.

So if your router is set to 5ghz for wifi the Moto G2 will not see it, change it to 2.4ghz.

5ghz also known as 802.11ac, if so change it to 802.11 b/g/n

foxray

6 posts

Wannabe Geek

#1176450 15-Nov-2014 20:49

This is what I have, is there another set of setting I should be looking at?

garbonzai

317 posts

Ultimate Geek
+1 received by user: 51

#1176458 15-Nov-2014 21:11

Can't see anything mate, use "snipping toll" to clip in closer, not a print screen.

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foxray

6 posts

Wannabe Geek

#1176460 15-Nov-2014 21:18

Sorry about that, uploaded wrong image, good news (you will think Geez why didn't he do that before) manually entered SSID and password, initially it told me router was "not in range" but after 5 minutes or so decided it was in range and Hey, lets connect to it.

Thanks for the patients all.

Cheers

benokobi

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Ultimate Geek
+1 received by user: 127

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#1176467 15-Nov-2014 21:30

garbonzai:
garbonzai: I don't know anything about your router or the other devices connected to it, but moto g2 (2014) is 2.4ghz only, not dual 2.4/5ghz.

So if your router is set to 5ghz for wifi the Moto G2 will not see it, change it to 2.4ghz.

5ghz also known as 802.11ac, if so change it to 802.11 b/g/n

5ghz can be other than ac.

michaelmurfy

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#1176468 15-Nov-2014 21:35

Also with imported phones make sure they're set to the NZ WiFi frequencies, you can do this by going into the "advanced settings" page of the WiFi networks screen and selecting NZ as the region. If you don't then it'll likely not "see" your router if your router decides to broadcast on a frequency other than the amercian standard ones.

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muttley68

63 posts

Master Geek
+1 received by user: 7

#1177360 17-Nov-2014 14:15

Looking at the screenshot (I can just make out the settings when zoomed in) it looks like the router is set for 2.4GHz b/g/n with Auto selection of channels. This could have been the problem if it had auto selected a channel not supported by the Moto g2 (as others had mentioned, the G2 may only support US approved channels, which doesn't include ch13 that we're approved to use).
The G2 may have suddenly 'seen' the SSID if the router had changed channels to one it can detect, and chances are, if it auto selects a 'bad' channel again, you'll lose the G2 wifi again.
Download android program 'Wifi Analyzer' for the G2 and use it to select the least congested channel (1, 6, or 11) and lock the router to that channel.

garvani

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#1177361 17-Nov-2014 14:17

Change it from auto, by default vodafone routers will choose 13.

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raytaylor

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#1177543 17-Nov-2014 19:51

To clear up what others have said.
In the USA, channel 13 is owned by a private company - it was sold by the FCC before wifi became a standard.
They are only allowed channels 1-12
In New Zealand, we have channels 1-13 under a general user license (see rsm.govt.nz website for the license specifics)

So any device that is designed for world compatibility or to be allowed for sale in the USA will usually not work on channel 13 unless it has a regional setting that can tell the wifi chip to work on 1-13 instead of 1-12.

Any router that has the channel set to auto will scan for other wifi networks and use the channel with the least amount of noise - usually channel 13.
Hence why some devices can pick it up and others cant.

Ray Taylor

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