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3 posts

Wannabe Geek

Topic # 157554 4-Dec-2014 17:20
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Hi All

I am at my wits end and don't know what to do so I am here for advice. I have recently moved into an apartment in Wellington, I was advised by my landlord I could use any provider so I signed up with Flip for their naked broadband plan. I was then told everything was good to go but it wasn't and have been trying to sort this out for over a week. The apartment was wired by a local firm who offer Internet but not at he deal that Flip offers . Chorus was called to see what the issue was and advised I had call the building manager who in turn advised nothing to do
With me. Now I have found out the the firm who wired up the building will not pass on the info to Chorus but advised it has been done in past . Called Chorus not helpful. So basically I have really one option move my service to the firm who wired up the network at a rate that is way more than other Telcos. Can anyone help or suggest who I can call


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  Reply # 1188810 4-Dec-2014 17:38
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Telco name? You can't deal with Chorus as you are not a Chorus customer

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Wannabe Geek

  Reply # 1188818 4-Dec-2014 17:53
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I have to be honest I'm not that technically minded I should have meant provider I think that's what you mean, it ACS Data Services they wired up the building and offer internet. But would not give info to me to pass onto Flip so I could get connected

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  Reply # 1189052 5-Dec-2014 01:05
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Can you get a normal telephone connection in the apartment? As what we need to know is if Chorus owned phone lines run direct to your apartment. Or has the body corporate of the building contracted ACS Data Services to setup their own private telephone exchange / ISP in the building. Meaning everyone in the building is forced into either buying only their services. Or using Cellular data / a wireless ISP

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Wannabe Geek

  Reply # 1189061 5-Dec-2014 01:44
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Unfortunately when I signed up with flip I chose the wrong which was naked broadband only tried calling for them to switch me over only to be told I would have to sign up again and pay another fee, no Chorus does not own the lines and yes ACD data did wire up the apartments and when tried to get info out of them they basically no we're not going to help you and my only choice is sign up with them. they did advise that other providers have connected residents but that is all the info they gave. My DSL modem shows the broad delight as green but it blinks continuously I logged into the modems Internet address and get a message saying DSL is down, there is also a panel in the wardrobe Leviton structured media panel with phone and TV it may not be of any use but I thought I would mention it.

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