Spark Fiber dropping out on main PC but not Laptop.

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Spark Fiber dropping out on main PC but not Laptop.

Nesianstyle

23 posts

Geek

#159729 10-Dec-2014 20:25

So I have a problem with my spark fiber connection constantly dropping out if only for a couple of seconds but it happens multiple times a minute on my main PC which is running Windows 7. There is no problem with the wifi and other devices and I have plugged the cable directly into the laptop and there is no problem but it is running Windows 8 so I don't think it is a problem with the modem.

I think the problem is something on my Windows 7 computer but I don't know what changes I need to make to get it working properly.

Can anybody guide me with this?

Here's a screenshot of what happens, it drops off a couple times in this video but often it happens more often than is shown.

http://www.screencast.com/t/fexZf7eFu65w

Yabanize

2350 posts

Uber Geek

#1195235 10-Dec-2014 21:18

Is it a technicolor modem or a huawei modem?

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=129101

Nesianstyle

23 posts

Geek

#1195252 10-Dec-2014 21:34

It's a huawei modem (HG630b)

Thanks.

Yabanize: Is it a technicolor modem or a huawei modem? http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=129101

Nesianstyle

23 posts

Geek

#1195833 11-Dec-2014 20:38

Does anybody have any idea what it might be?

RunningMan

8963 posts

Uber Geek

#1195837 11-Dec-2014 20:51

How is your computer connected to the router - ethernet cable, WiFi etc?

muppet

2571 posts

Uber Geek

Trusted

#1195839 11-Dec-2014 20:57

Faulty Ethernet Cable or Faulty Ethernet Card in your PC - my two guesses.

Nesianstyle

23 posts

Geek

#1195858 11-Dec-2014 21:04

Connected via ethernet cable.

RunningMan: How is your computer connected to the router - ethernet cable, WiFi etc?

Nesianstyle

23 posts

Geek

#1195859 11-Dec-2014 21:06

Prior to fiber installation it was running fine on standard broadband so could it still be a faulty Ethernet Card? Also if I plug the ethernet cable into the laptop it runs just fine.

muppet: Faulty Ethernet Cable or Faulty Ethernet Card in your PC - my two guesses.

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muppet

2571 posts

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#1195865 11-Dec-2014 21:13

See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB. Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?

Nesianstyle

23 posts

Geek

#1195868 11-Dec-2014 21:21

You are almost speaking another language

Will try and see if anyone has a network adaptor that I can borrow.

When I ping Google there are a few "request timed out" and "General Failure" lines in there although I'm unsure what this means.

muppet: See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB. Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?

Lias

5590 posts

Uber Geek

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Lifetime subscriber

#1195870 11-Dec-2014 21:25

Nesianstyle: You are almost speaking another language

Will try and see if anyone has a network adaptor that I can borrow.

When I ping Google there are a few "request timed out" and "General Failure" lines in there although I'm unsure what this means.

muppet: See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB. Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?

General failure would definitely lean more to it being an issue with your PC or NIC.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Nesianstyle

23 posts

Geek

#1195922 11-Dec-2014 22:30

Seems the problem was as simple as using the Lan 2 slot on the modem instead of the Lan 1!
As far as I can tell everything is running as should be now.

Thanks for the help.