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Topic # 159729 10-Dec-2014 20:25
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So I have a problem with my spark fiber connection constantly dropping out if only for a couple of seconds but it happens multiple times a minute on my main PC which is running Windows 7. There is no problem with the wifi and other devices and I have plugged the cable directly into the laptop and there is no problem but it is running Windows 8 so I don't think it is a problem with the modem.

I think the problem is something on my Windows 7 computer but I don't know what changes I need to make to get it working properly.

Can anybody guide me with this?

Here's a screenshot of what happens, it drops off a couple times in this video but often it happens more often than is shown.

http://www.screencast.com/t/fexZf7eFu65w












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  Reply # 1195235 10-Dec-2014 21:18
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Is it a technicolor modem or a huawei modem?

 

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=129101



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  Reply # 1195252 10-Dec-2014 21:34
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It's a huawei modem (HG630b)

Thanks.


Yabanize: Is it a technicolor modem or a huawei modem? http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=129101

 
 
 
 




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  Reply # 1195833 11-Dec-2014 20:38
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Does anybody have any idea what it might be?

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  Reply # 1195837 11-Dec-2014 20:51
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How is your computer connected to the router - ethernet cable, WiFi etc?

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  Reply # 1195839 11-Dec-2014 20:57
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Faulty Ethernet Cable or Faulty Ethernet Card in your PC - my two guesses.



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  Reply # 1195858 11-Dec-2014 21:04
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Connected via ethernet cable.

RunningMan: How is your computer connected to the router - ethernet cable, WiFi etc?



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  Reply # 1195859 11-Dec-2014 21:06
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Prior to fiber installation it was running fine on standard broadband so could it still be a faulty Ethernet Card? Also if I plug the ethernet cable into the laptop it runs just fine.

muppet: Faulty Ethernet Cable or Faulty Ethernet Card in your PC - my two guesses.

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  Reply # 1195865 11-Dec-2014 21:13
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See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB.  Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?



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  Reply # 1195868 11-Dec-2014 21:21
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You are almost speaking another language embarassed

Will try and see if anyone has a network adaptor that I can borrow.

When I ping Google there are a few "request timed out" and "General Failure" lines in there although I'm unsure what this means.


muppet: See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB.  Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?

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  Reply # 1195870 11-Dec-2014 21:25
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Nesianstyle: You are almost speaking another language embarassed

Will try and see if anyone has a network adaptor that I can borrow.

When I ping Google there are a few "request timed out" and "General Failure" lines in there although I'm unsure what this means.


muppet: See if you can borrow a cheap USB Ethernet Network adaptor from someone.

I suspect that something has happened to your Network Card.

Or - if you're able, try and find a small Linux system that can boot off USB.  Boot that and, assuming it properly supports your Network Card, see if that works properly for you.

What happens if you run a ping to say, google.com from the command prompt?

Something like "ping google.com -t"

Does that lose lots (or even any?) of packets?


General failure would definitely lean more to it being an issue with your PC or NIC.




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  Reply # 1195922 11-Dec-2014 22:30
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Seems the problem was as simple as using the Lan 2 slot on the modem instead of the Lan 1!
As far as I can tell everything is running as should be now.

Thanks for the help.

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