strange wifi issue

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NonprayingMantis

6434 posts

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#164347 6-Feb-2015 11:28

having some problems with my wifi.

Modem/router is Netcomm NF4V. Has been working fine for about a year.

any devices connected via wifi seem to have no connection (tested ipad and iphone)
wifi signal on those devices shows as strong, but no browsing or any internet related things work. (turning wifi off, LTE works fine, turning wifi back on, nothing works)
PC connected by ethernet to my modem works just fine, so I'm pretty sure it's not my broadband connection
restarting the modem seemed to fix it, but it's happened twice in a few days, so it's quite annoying.
I'm the only one in the house who mucks around with the internet, and I haven't made any tweaks in a long time, so I don't think it's anything I've done by accident

any ideas? Is my router just on it's way out?

freitasm

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#1232139 6-Feb-2015 11:32

Nothing new around causing interference? Walls, microwave ovens, cordless phones? New APs from neighbours? Tried different channels?

Stu

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#1232151 6-Feb-2015 11:35

How many devices connected via wireless when everyone is home?

Perhaps try doing a reset on the modem and set it back up, but with a different SSID for wifi. Then try it with just one of your devices. If that works, try changing the wireless settings back to what you had before and see if the problems come back.

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Keep calm, and carry on posting.

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freitasm

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#1232152 6-Feb-2015 11:36

Checked to see if there is anyone spoofing your SSID?

NonprayingMantis

6434 posts

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#1232153 6-Feb-2015 11:36

freitasm: Nothing new around causing interference? Walls, microwave ovens, cordless phones? New APs from neighbours? Tried different channels?

nothing new like that. have a reasonable size section, so can only ever see 2-3 APs at most (and haven't seen any new ones). I'll try changing channels next time it happens.

Stu

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#1232157 6-Feb-2015 11:53

I have a client with an ISP supplied and maintained NF4V and they have a similar issue. Turns out all the staff had the password and are streaming music through their phones all day! Browsing and email from devices connected via wireless becomes impossible. 13 devices connected at one point. The boss is happy for them to do this. We can't do much with the NF4V as the provider has it locked out and changes are made remotely by them. Going to leave the staff with the built in wifi and we're adding an Access Point for the boss and a couple of others to use for laptops and their phones.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Glassboy

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#1232166 6-Feb-2015 12:06

NonprayingMantis: having some problems with my wifi.

Modem/router is Netcomm NF4V. Has been working fine for about a year.

any devices connected via wifi seem to have no connection (tested ipad and iphone)
wifi signal on those devices shows as strong, but no browsing or any internet related things work. (turning wifi off, LTE works fine, turning wifi back on, nothing works)
PC connected by ethernet to my modem works just fine, so I'm pretty sure it's not my broadband connection
restarting the modem seemed to fix it, but it's happened twice in a few days, so it's quite annoying.
I'm the only one in the house who mucks around with the internet, and I haven't made any tweaks in a long time, so I don't think it's anything I've done by accident

any ideas? Is my router just on it's way out?

Any chance you can test a non-fruity device? I have seen a similar symptom on iPhones and iPods on a Huawei when you try and configure it for static routes, but it was impossible to diagnose what was happening on the Apple iOS side.

Stu

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#1232169 6-Feb-2015 12:10

Glassboy: but it was impossible to diagnose what was happening on the Apple iOS side.

Is it ever!

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Keep calm, and carry on posting.

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Aredwood

3885 posts

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#1232235 6-Feb-2015 15:33

Glassboy:
NonprayingMantis: having some problems with my wifi.

Modem/router is Netcomm NF4V. Has been working fine for about a year.

any devices connected via wifi seem to have no connection (tested ipad and iphone)
wifi signal on those devices shows as strong, but no browsing or any internet related things work. (turning wifi off, LTE works fine, turning wifi back on, nothing works)
PC connected by ethernet to my modem works just fine, so I'm pretty sure it's not my broadband connection
restarting the modem seemed to fix it, but it's happened twice in a few days, so it's quite annoying.
I'm the only one in the house who mucks around with the internet, and I haven't made any tweaks in a long time, so I don't think it's anything I've done by accident

any ideas? Is my router just on it's way out?

Any chance you can test a non-fruity device? I have seen a similar symptom on iPhones and iPods on a Huawei when you try and configure it for static routes, but it was impossible to diagnose what was happening on the Apple iOS side.

Supposedly Apple devices don't fully comply with Wifi Alliance standards. So the above is not a surprise. (Apple trying to get you to buy their Air port router)

To O.P.
Do some testing using android devices. Also because there are good free Wifi analyser Apps on Android.

NonprayingMantis

6434 posts

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#1232260 6-Feb-2015 17:06

Glassboy:
NonprayingMantis: having some problems with my wifi.

Modem/router is Netcomm NF4V. Has been working fine for about a year.

any devices connected via wifi seem to have no connection (tested ipad and iphone)

wifi signal on those devices shows as strong, but no browsing or any internet related things work. (turning wifi off, LTE works fine, turning wifi back on, nothing works)

PC connected by ethernet to my modem works just fine, so I'm pretty sure it's not my broadband connection

restarting the modem seemed to fix it, but it's happened twice in a few days, so it's quite annoying.

I'm the only one in the house who mucks around with the internet, and I haven't made any tweaks in a long time, so I don't think it's anything I've done by accident

any ideas? Is my router just on it's way out?

Any chance you can test a non-fruity device? I have seen a similar symptom on iPhones and iPods on a Huawei when you try and configure it for static routes, but it was impossible to diagnose what was happening on the Apple iOS side.

Good thinking. It's all working now, but next time it happens I'll try a couple of other devices to see what happens.

Cheers