New modem terrible speeds

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Gemini

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#171529 21-Apr-2015 18:34

Stuck
New modem terrible speeds as follows

Old Netgear DG834G
ping 32 Down 6.62 Up 0.74
Frequent dropouts, VFNZ advised upgrade

Vodafone (Huawai) Home station SHG1500
ping 44 Down 0.29 Up 0.83
Modem has small screen and software. Setup wizard not detecting browser connection

Same cables connecting to same PC

1 | 2

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#1288761 21-Apr-2015 19:16

How's your house wiring? Have you got a master filter installed?

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sbiddle

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#1288766 21-Apr-2015 19:19

I assume that is speedtest.net results?

For diagnosis these are totally meaningless. What are your DSL sync stats from your modem? This is all that's important right now.

RunningMan

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#1288768 21-Apr-2015 19:21

Post xDSL sync rates please.

Gemini

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#1288769 21-Apr-2015 19:25

yes speedtest
ok xdsl, what menu might that be under please?

Jase2985

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#1288771 21-Apr-2015 19:42

the DSL connection rate

Gemini

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#1288773 21-Apr-2015 19:50

Jase2985: the DSL connection rate

Used this guide but can't find WAN, Status or connection or anything measured in db on either modem
http://whirlpool.net.au/wiki/find_sync
In the Huawai it reckons down is 9.06 up is 0.96
Netgear down 8.123 up 0.861

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Jase2985

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#1288809 21-Apr-2015 21:32

so the new modem is connected to the cabinet/exchange at a faster speed than what you had with the netgear.

there must be some reason for the slow speed test but its got nothing to do with how the modem is connected as that looks fine to me

connect a computer to the modem via a cable and then do a speed test

johnr

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#1288811 21-Apr-2015 21:41

Please post modem line stats and what results do you get over Ethernet?

Jase2985

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#1288888 22-Apr-2015 06:43

johnr: Please post modem line stats and what results do you get over Ethernet?

maybe being the vodafone rep, you could explain to him how to do that seeing as its one of your devices.

he does seem to have tried and has posted up something.

johnr

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#1288890 22-Apr-2015 06:56

Jase2985:
johnr: Please post modem line stats and what results do you get over Ethernet?

maybe being the vodafone rep, you could explain to him how to do that seeing as its one of your devices.

he does seem to have tried and has posted up something.

OK quick Google search ' How to get line stats SHG1500 ' first result goes back to the Vodafone NZ community, The stats are not displayed in the modem :(

Would still like a speedtest done to Vodafone over Ethernet,

Yes I work for Vodafone but that does not mean I know all devices inside out and I also don't officially work on the fixed line side,

:)

kierangio

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#1288919 22-Apr-2015 08:14

Hi there what channel is your wifi. I know its wired but still.

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Gemini

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#1288968 22-Apr-2015 09:50

kierangio: Hi there what channel is your wifi. I know its wired but still.

11 on the Netgear which works fine with my Netbook

VF Huawai auto-selected 11
Also tried 1, 7, 8, 9, 10, 12, 13
Couldn't see 12, 13
Poor performance on 1, 7, 8, 9, 10, 11

Gemini

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#1288987 22-Apr-2015 09:54

Jase2985: so the new modem is connected to the cabinet/exchange at a faster speed than what you had with the netgear.

there must be some reason for the slow speed test but its got nothing to do with how the modem is connected as that looks fine to me

connect a computer to the modem via a cable and then do a speed test

The results in my first post are from a hard-wired PC through browser connection to speedtest website - that's what you mean yeah?