I am hoping someone can help me. I have been having a terrible time as of late with my internet. It started about 6 weeks ago, every night at 2am my internet would go down for about 10 mins. The problem was always the connection to the isp. Slowly over time is has gotten worse until today it seems to no longer connect at all. I have rebooted the router several times, I have reset to factory also and double checked my double checks on all account information and connection type information like the pppoa and what have you. My isp is kinect.co.nz. unfortunately I did not have logs turned off after resetting back to default and did not remember to back up the ones from earlier. Here is all it has logged in the last 10 mins. As well as a test result from trying to connect.
pppoa_0_0_100 Diagnostics
Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click "Rerun Diagnostic Tests" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click "Help" and follow the troubleshooting procedures.
Test the connection to your local network
Test your LAN1 Connection:
PASS
Help
Test your LAN2 Connection:
FAIL
Help
Test your LAN3 Connection:
FAIL
Help
Test your LAN4 Connection:
FAIL
Help
Test your Wireless Connection:
PASS
Help
Test the connection to your DSL service provider
Test ADSL Synchronization:
FAIL
Help
Test ATM OAM F5 segment ping:
DISABLED
Help
Test ATM OAM F5 end-to-end ping:
DISABLED
Help
Test the connection to your Internet service provider
Test PPP server session:
DISABLED
Help
Test authentication with ISP:
DISABLED
Help
Test the assigned IP address:
DISABLED
Help
Ping default gateway:
FAIL
Help
Ping primary Domain Name Server:
FAIL
Help
