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102 posts

Master Geek


# 181339 11-Oct-2015 15:26
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Anyone have problem with HP laptop randomly disconnecting wireless from router. Have spoken with HP help (laptop only 2 months old) and tried other suggestions from google search but no permanent fix. Doesn't appear to be only HP and may be a Win 8 @ 10 problem.
Thanks

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  # 1403920 11-Oct-2015 17:05
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Does this happen if you sit 1 Metre from the modem/router?







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Master Geek


  # 1403922 11-Oct-2015 17:14
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60cm...just leaned over and measured.

 
 
 
 


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  # 1403923 11-Oct-2015 17:19
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what model laptop, what model router/modem?

little more details would help



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Master Geek


  # 1403927 11-Oct-2015 17:33
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HP Notebook 15-ac014TU NB / Windows 10 / Huawei HG 556a HW.C (via Vodafone)
1 other different model HP laptop with Win 10 / Android Tablet and Android phone, connect with no problems.
Thanks.

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  # 1403929 11-Oct-2015 17:44
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I assume you've performed basic WiFi fault finding including changing channels and ensuring you're using 20MHz channels?



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  # 1403935 11-Oct-2015 18:16
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Try changing WiFi channel on the router

You're typing with Josh!
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  # 1403960 11-Oct-2015 19:22
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Had similar issue with my HP laptop but found this helped fixed mine, it could fix yours too

1. Go to Network and Sharing centre
2. on the left panel, click Change Adapter Settings
3. Right click on your WiFi adapter, click Properties
4. Click Configure...
5. Go to Driver tab
6. Click Update Driver
7. Click Browse My computer for driver software
8.Click Let me pick from a list.....

 A list of drivers will appear, find one that is not associated with Microsoft,  find an adapter that is linked with Intel or Nvida etc.., probably your most up to date driver,
Click it   and press Next.

New driver will install and hopefully you will get internet without any drop outs. If you can't go past step 7. Try and get windows to find and download, install new driver updates then retry the above steps.

Fingers Crossed, this info helps,




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  # 1403981 11-Oct-2015 20:40
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joshhill96: Had similar issue with my HP laptop but found this helped fixed mine, it could fix yours too

1. Go to Network and Sharing centre
2. on the left panel, click Change Adapter Settings
3. Right click on your WiFi adapter, click Properties
4. Click Configure...
5. Go to Driver tab
6. Click Update Driver
7. Click Browse My computer for driver software
8.Click Let me pick from a list.....

 A list of drivers will appear, find one that is not associated with Microsoft,  find an adapter that is linked with Intel or Nvida etc.., probably your most up to date driver,
Click it   and press Next.

New driver will install and hopefully you will get internet without any drop outs. If you can't go past step 7. Try and get windows to find and download, install new driver updates then retry the above steps.

Fingers Crossed, this info helps,


This is potentially a guaranteed way of breaking it entirely. Every driver is different, selecting something from a random vendor isn't going to fix things.




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  # 1404019 11-Oct-2015 21:43
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Multiple +1's to that




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  # 1404024 11-Oct-2015 21:56
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All my wifi connectivity issues disappeared with an updated modem/router. If yours is older I suggest an upgrade, sometimes new stuff doesn't play well with old stuff.




Always be yourself, unless you can be Batman, then always be the Batman



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  # 1404029 11-Oct-2015 22:02
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Wifi is a prick for compatibility.

Rather than just picking random drivers from intel or nvidia, open device manager and find the VID and PID of your wifi card on the details tab, then hardware id.

Stick that into google and you will get loads of spammy driver sites offering adware laced updaters, but the page of one of them should have the manufactur on it. Or if the VID is 8086 it is intel.

Go to intel/realtek/broadcom/mediatek or whatevers own download page and grab the drivers for the card from there. HP will just be installing whatever was current when they made the image for the machine, and you cant count on windows update to have newer ones.

Do not under any circumstance download "driver updater wizard" type crap that is in all the spammy google links.




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  # 1404033 11-Oct-2015 22:11
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On most laptops there is a 'regulatory information' label located on the bottom or the battery compartment that tells you which WLAN module.
According to the HP support page for their 15 series Notebook, there seem to be new Windows 10 WLAN drivers released in the last week or two..
 http://support.hp.com/nz-en/drivers/selfservice/HP-15-ac000-Notebook-PC-series/7771404/model/8254856

For an Australia/NZ model, your unit most likely contains the Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN module.

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  # 1404061 11-Oct-2015 23:04
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kandjc: HP Notebook 15-ac014TU NB / Windows 10 / Huawei HG 556a HW.C (via Vodafone)
1 other different model HP laptop with Win 10 / Android Tablet and Android phone, connect with no problems.
Thanks.


I have a Huawei router via Spark...and al my phones, laptop and desktop PC have trouble staying connected at 2.4GHz.....but at 5GHz there doesn't seem to be a problem. 

Any chance you have something else broadcasting on the same frequency? Portable wireless landlilne phone? Some other wifi-capable thing? (Printer, scanner, whatever)?  




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  # 1404062 11-Oct-2015 23:10
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Windows 8 / 8.1 / 10 are terrible in handling WiFi in general.

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  # 1404078 12-Oct-2015 05:42
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the wifi isnt on something stupid like channel 13/14 or something like that?

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