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78 posts

Master Geek
+1 received by user: 6


Topic # 182601 22-Oct-2015 19:05
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Hi. We have recently changed to fibre (BigPipe) using a NetComm NF4V router. Had no problem for a couple of weeks but now have a really odd problem. Whilst standard computers (a laptop and two desktops) have no issues with upload (or download) speeds, either over WiFi or ethernet, all Android devices (3 phones and a notepad, over WiFi) get virtually zero upload speed (there is an early spike in the test but it then settles to zero) and many apps stopped working, as a result. There was also a Playstation that had an issue but altering the MTU setting on it fixed that. There are no MTU settings available on any of the Android devices or in the router, that I can find.

This only started happening in the last couple of days. I've sent a support request to BigPipe (and will record their response when I get it) but wondered if any of you guys had any ideas?

The only thing I've tried so far is to reboot the router. I will also try turning the ONT off and on, over the weekend and maybe reset the router, hoping I remember to backup the configuration first.

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78 posts

Master Geek
+1 received by user: 6


  Reply # 1411411 22-Oct-2015 21:31
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Grr, I didn't search well enough before posting. After contacting BigPipe, they got me to run some ping tests and said some users are experiencing problems. They pointed me at this post, which is in a topic I should have found before posting. Sorry for that. Fingers crossed for the fix tomorrow morning.

Thanks also to NZFINEST for his/her message in response to this.



78 posts

Master Geek
+1 received by user: 6


  Reply # 1414083 26-Oct-2015 19:14
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I just wanted to say thank you to BigPipe. They got it sorted with the overnight fix and even phoned me the next day to check that it was all OK (it was). That's pretty good service and I hope it continues.

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