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1495 posts

Uber Geek

# 183779 29-Oct-2015 21:13
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Hi All,

Any help would be appreciated.
I've got a NetcommWireless NB604N

This is a standard modem that Trustpower send out for ADSL users.

I remember when it first arrived it has two SSID's one for 2.4ghz and one for 5ghz

I've reset the modem to factory default settings, but now I can't figure out how to re-enable 5ghz.

In the wireless -> advanced settings menu there is an option to choose which wifi band, however 2.4ghz is the only option in the drop down menu.

I think there might be another settings that is conflicting, but can't work out what it might be.


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28425 posts

Uber Geek

Biddle Corp
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  # 1416484 29-Oct-2015 21:18
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You won't see 5Ghz because according to the Netcomm website this is a 2.4GHz device.

1495 posts

Uber Geek

  # 1416501 29-Oct-2015 21:42
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Thats strange, because the box it came in advertises the fact its got 5ghz wifi. See even the screenshot shows "40mhz in both bands"
Plus it had it before i performed the factory reset.

EDIT: Upon closer inspection the box it came in has the model number NB16DG

Clearly there was a switch-a-roo. Shame on you Trustpower?

That explains why I'm not getting a gigabit ethernet connection either. Very disappointing.

Multiple SSID's must have been my imagination, or something else.

Thanks for your help Steve.


1410 posts

Uber Geek

  # 1416516 29-Oct-2015 21:59
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Screenshot is definitely of a NB604N as the NB16DG user interface is completely different.
NB604N has external antennas where as NB16DG antennas are internal.

I know NB16DG is Trustpower's UFB modem, the smaller ISPs usually manually provision the modems perhaps they put it back in the wrong box :/

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