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62 posts

Master Geek
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Topic # 183988 5-Nov-2015 15:03
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As above. I have 3 broadcom modems. Triple play 150.

I was using netcom modem, but its old and gets pretty hot. No line issues with this modem. Just old.

Rang slingshot. They helped me set up my broadcom modem to ADSL settings. All is well up to this point. I can go on the net and surf as usual.

But as soon as I turn the modem off at the back or on the wall, then I come back a few hours later, I can't connect to the net and I have to set up the modem again with slingshot. I have done this 10 times so far. They have never come across this issue so they keep sending out modems to me.

Why is my modem not saving the settings when I turn it off. I always click apply and save, otherwise I wouldnt be able to connect to the net.

I have put this issue forward to slingshot, but it is beyond their expertise. Powerpoint "how to"  set up for broadcom modems doesn't include more advanced technical issues, Im guessing.

Windows 7 user, laptop


Thanks

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Master Geek
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  Reply # 1421836 5-Nov-2015 16:54
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Found this... wonder is this is related to me or similar...  http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Triple-Play-Modem-keeps-resetting-itself-Please-help/td-p/2561337


Im using a normal D-Link filter and single jackpoint 

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  Reply # 1421864 5-Nov-2015 18:09
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8002F994: Found this... wonder is this is related to me or similar...  http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Triple-Play-Modem-keeps-resetting-itself-Please-help/td-p/2561337


Im using a normal D-Link filter and single jackpoint 


That's a cable modem so not the device you have.

Hate to say it but the fact you're seeing the same issue on 3 different devices really can only point to user error. What browser do you use? Have you tried using a different browser?

FYI this device has nothing to do with Broadcom either, mentioning Broadcom will probably only confuse things further.









 
 
 
 


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Master Geek
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  Reply # 1421888 5-Nov-2015 18:49
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sbiddle:
8002F994: Found this... wonder is this is related to me or similar...  http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Triple-Play-Modem-keeps-resetting-itself-Please-help/td-p/2561337


Im using a normal D-Link filter and single jackpoint 


That's a cable modem so not the device you have.

Hate to say it but the fact you're seeing the same issue on 3 different devices really can only point to user error. What browser do you use? Have you tried using a different browser?

FYI this device has nothing to do with Broadcom either, mentioning Broadcom will probably only confuse things further.




Not a browser issue. Modem is resetting when I turn it off. So the when I ring slingshot to help me set up the modem, when I finish using the net and turn of my modem, it resets itself, so I can't use the net and have to ring up slingshot again to set up the modem. Not sure what the browser has to do with modem resetting? I can search the internet fine, no error in loading pages.

 

Tried first factory resetting, then deleting all of the profiles in the modem and recreating a new profile from scratch as most likely extra profiles will be interfering. To do this go to 'Advanced Setup' and delete everything under 'Wan' and 'Layer 2', 'ATM'. From there set up the modem for ADSL mode from scratch with the same PPPoA settings you would have used to set it up the first time.

 



I am using my old netcomm modem, I don't have issues with it other then its old and heats up.

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  Reply # 1421967 5-Nov-2015 20:26
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Modem / routers have 2 different "save commands" Except they are hidden from you and the web interface only shows you 1. The first one saves the changes to the router's RAM. The second one saves the changes to the routers flash memory (storage that doesn't get wiped when the power is disconnected). Clicking the "save changes" button carries out both "save" commands.

The web interface probably uses Javascript (which runs inside your web browser) to carry out both of those save commands. So it is possible that only the first save command is getting carried out instead of both due to a browser problem. If so then you will get exactly the issue that you are having.

Try taking the modem / router to a friends house and configuring it there. Just make a simple change such as changing the name of your Wifi (SSID) to something unique. And seeing if the modem / router can remember it after being switched off.





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  Reply # 1421973 5-Nov-2015 20:45
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8002F994:
Not a browser issue.


Unless you've tried a different browser this issue cannot be ruled out.

These devices are very cheap and low spec, but to have 3 that are faulty would make you the unluckiest person in NZ. This really suggests the issue is likely to be either browser or user error.



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Master Geek
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  Reply # 1421984 5-Nov-2015 21:29
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Aredwood: Modem / routers have 2 different "save commands" Except they are hidden from you and the web interface only shows you 1. The first one saves the changes to the router's RAM. The second one saves the changes to the routers flash memory (storage that doesn't get wiped when the power is disconnected). Clicking the "save changes" button carries out both "save" commands.

The web interface probably uses Javascript (which runs inside your web browser) to carry out both of those save commands. So it is possible that only the first save command is getting carried out instead of both due to a browser problem. If so then you will get exactly the issue that you are having.

Try taking the modem / router to a friends house and configuring it there. Just make a simple change such as changing the name of your Wifi (SSID) to something unique. And seeing if the modem / router can remember it after being switched off.


Of course... thanks so much, will take to another address and configure there. Thanks for taking  time to all those that have responded, I really appreciate it. Will keep this post updated. Thank you all.



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Master Geek
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  Reply # 1421985 5-Nov-2015 21:30
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sbiddle:
8002F994:
Not a browser issue.


Unless you've tried a different browser this issue cannot be ruled out.

These devices are very cheap and low spec, but to have 3 that are faulty would make you the unluckiest person in NZ. This really suggests the issue is likely to be either browser or user error.


Tried 2 browser IE and Chrome. Both don't seemt to be saving. I am on the phone with slingshot who is helping me set up the modem. Spoken to 11 of them thus far. Following their instructions. Thanks for taking the time to respond. Appreciate it.

Just plugged in my old netcomm modem, used IE to change username and password, all good there. Then did the same again with chrome, all good there. Settings saved. Not sure why it would save on netcomm but not the others. Will update tomorrow. Try a different location with broadcom modems.



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Master Geek
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  Reply # 1422321 6-Nov-2015 12:02
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Broadcom modem keeps resetting when turning off. Had tutorial to set up my broadcom modem with 13 tier 1 technicians with the help of senior technical support using 2 new broadcom modems with the 3 modem on its way.

Ok, thanks all for your help..... Update ... after speaking with 13 technical support tier 1 technicans over a period of days, calling up to 3 times a day, loggin in a whopping 30+ hours of tutorial support form slingshot tech, , one of them figured out that they forgot to map my new modem details. Only my old netcomm details were showing. So he maps in the new broadcom modem details and tells me to wait one hour.

One hour later, I ring slingshot technical support and ask to speak to a tier 2 tech support. He declines, I outline the issues, he reads the notes and says .... The reason why my broadcom modem isn't saving, is because.... these are designed in the factory for fibre only. Thats why the adsl settings keep resetting. He knows this because he has dealt with this very same issue several times before me. I am advised to use my old modem until fibre is installed in which is still a way off.

I asked how come evry other tech didn't know that and the senior tech.... he wasn't sure, but the fact that I rang up so many times ringing up that it keeps resetting should of been a no brainer...



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  Reply # 1422333 6-Nov-2015 12:30
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Yeah it should of been. Why do you turn it off though??




Ross

 

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  Reply # 1422414 6-Nov-2015 14:23
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Wow, what an amazing saga. And, yes, why do you turn it off?



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Master Geek
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  Reply # 1422667 7-Nov-2015 01:31
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Spyware: Yeah it should of been. Why do you turn it off though??


Force of habit, always unplug and turn things off before I sleep. 

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  Reply # 1422689 7-Nov-2015 08:19
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Just an FYI but as mentioned above this device has *nothing* to do with Broadcom. They do not make it.

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