Bluetooth On Acer aspire 5720Z not working

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thatisit1

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#18871 27-Jan-2008 19:24

Im having problems trying to use bluetooth on my laptop (acer aspire 5720Z). In the manual it says to go to windows mobility centre and select add new device under bluetooth but there is no bluetooth. Ive tried in the control panel but still no bluetooth.
I have a samsung envy that im trying to transfer data but when i scan for bluetooth devices it will not find my laptop. Ive tried downloading the driver of the acer website but it asks me what country im in and when it tries to take me to the new zealand page it will not display.

Does anyone know what i can do???

freitasm

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#107063 27-Jan-2008 19:41

First, are you absolutely 100% sure there's a Bluetooth hardware on this laptop? Is this built-in or a USB dongle?

If built-in have you turned it on? Acer uses a slide switch to turn Bluetooth and Wireless LAN on and off.

Beware though - some laptops are "Bluetooth Ready" meaning there's an optional Bluetooth module available for purchase - but not necessarily installed.

sbiddle

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#107064 27-Jan-2008 19:44

The first thing you probably need to establish is whether the laptop has a Bluetooth module fitted. Plenty of Acer laptops support bluetooth in some markets and not in others and actually have slider switches to turn Bluetooth on/off but don't have the Bluetooth module fitted.

Does the unit say that it supports Bluetooth on the sticker attached to the front of the laptop? The models that have Bluetooth typically have this listed on these and will also list it on the packagaing that came with the laptop that lists it's specs. If it doesn't mention it odds are it's not fitted.

rscole86

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#107066 27-Jan-2008 19:50

According to Acer, bluetooth is a munacturering optional extra with this notebook.

So if you are unsure, have a look underneath the notebook and let us know the exact model number.

thatisit1

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#107132 28-Jan-2008 10:28

I cant see any bluetooth stickers on the base of the laptop but it does have a bluetooth button by the WLAN button which i assume switches the bluetooth on/off but i still cant seem to get it to find the phone. The exact acer model number is: acer aspire 5720Z-1A1G12MI.

sbiddle

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#107133 28-Jan-2008 10:31

thatisit1: I cant see any bluetooth stickers on the base of the laptop but it does have a bluetooth button by the WLAN button which i assume switches the bluetooth on/off but i still cant seem to get it to find the phone. The exact acer model number is: acer aspire 5720Z-1A1G12MI.

In which case your laptop won't have a Bluetooth module fitted. The switch doesn't mean anything, it's present on all Acer laptops whether they have Bluetooth fitted or not.

You can buy the module as a spare part from Acer and fitting it is easy however buying a cheap USB Bluetooth dongle will be a cheaper option.