URGENT Help Needed With Router Configuration

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CruciasNZ

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# 19616 23-Feb-2008 23:42

Hey all as i said im having real trouble here configuring my router to work with my internet, i have Snap internet through the University Of Canterbury and it is a PPPoE set up, which means username and password.

I was told to get a router so i could use an Xbox 360 and my laptop through the WAN port in the wall here, which only allows one piece of equipment a day unless you have a router.

I have a Netgear RP614v4 Router capable of PPPoE connections and the following is my problem as i percieve it.

If i enable "Does your connection require a login?" then i get an amber light which means i cannot connect

But if i choose not to enable it i get a green light, access to internet which takes me to the Snap webpage offering to sign me up for a plan, i have a plan, but i cannot sign in, and just to mention, my original method of signing in (shortcut on desktop as per network setup wizard) does not work through router.

Below are some screenshots to show what i mean.

http://i74.photobucket.com/albums/i244/Minaithnir2005/routertwo.jpg

and

http://i74.photobucket.com/albums/i244/Minaithnir2005/routerone.jpg

Webpage for my provider is

http://www.snap.net.nz/

Please Help Me!!!

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kingoe

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# 112626 24-Feb-2008 11:03

Sounds like the configuration of PPPoE needs to be set in your router, though I have never seen a working PPPoE connection in NZ to date.
New Zealand is known for PPPoA (Over Adsl, On Always).
Try placing your router into bridge mode, as if connecting into another modem/router ADSL compat. this would be one thing to definetly try.

Also get any DNS settings etc from your ISP/Uni provider.

manhinli

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# 112630 24-Feb-2008 11:14

~~What modem do you have?~~ [That was a stupid quesstion, just figured you don't have one

]

Also here is a page from Netgear about not being able to connect to the Internet via the router.

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geekiegeek

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# 112663 24-Feb-2008 13:04

kingoe: Sounds like the configuration of PPPoE needs to be set in your router, though I have never seen a working PPPoE connection in NZ to date.
New Zealand is known for PPPoA (Over Adsl, On Always).

Telstra use PPPoE connections on a lot of there ADSL.

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manhinli

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# 112665 24-Feb-2008 13:11

Minaithnir2005 is right - Snap uses PPPoE for their UC Internet connections.

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coffeebaron

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# 112670 24-Feb-2008 13:51

Use mac cloning: "Use computers MAC address". Answer no, your connection does not require log-on. Obtain IP address Automatically.

Then in theory, it shall pick up an IP address, pass the Internet traffic through to your PC. When you log-on using your PC, it will log that mac address, and then think your router is the PC.

NB: make sure you have only the PC attached when you set this up. Also, anytime you have to log back on, make sure you always use the same PC to log-on

Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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CruciasNZ

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# 112739 24-Feb-2008 17:48

Tried all these last night, i need to get PPPoE to work and i do need a login, but it wont accept it. Look at the screenies, anyone got an idea?

Update checked the log section of the router when i had PPPoE connection enabled and correct username, service name and paswword entered and the log was as follows

PAP Authentication Failed

This help anyone?

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CruciasNZ

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# 112848 25-Feb-2008 09:59

Works now, problem with my password, change of password fixed it, weird

Cheers all problem resolved, can a modeerator move this to closed or something?

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