FritzBox 7490 VPN disabled itself!!

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quebec

636 posts

Ultimate Geek

# 198835 25-Jul-2016 10:01

So I had VPN set up on my FritzBox since early last week which has been going ok but this morning it won't connect and when I logged in to the FritzBox it wasn't enabled. Nothing in event logs to suggest it was disabled. Anyone else had this issue or can explain what happened. I have enabled the checkbox against VPN and it's working again but was wondering why it disabled and if it would happen again.

chevrolux

4201 posts

Uber Geek

# 1598588 25-Jul-2016 22:31

One person supports this post

Could it be Snap's ACS messing with the config? There was that whole thing about them being unsecure externally and to fix you had to disable all sorts of remote access. Maybe Snap have their ACS doing that change across all devices?

...assuming of course it is a Snap Frtizbox on Snap broadband.

Edit: Find/Replace Snap with 2degrees

timmmay

15205 posts

Uber Geek

Trusted

Subscriber

# 1598671 26-Jul-2016 07:27

Sometimes providers drop the connection, or maybe there was a service interruption. Did you check the logs to see if it had an error message?

quebec

636 posts

Ultimate Geek

# 1598858 26-Jul-2016 11:14

Yeah it is a Snap FritzBox provided by 2D. Checked logs no errors. A log gets created when VPN is enabled but no log saying VPN disabled. There is a log Friday night saying user setting chaged but doesn't say from where and why?

23.07.16 02:37:34 The service provider successfully transmitted settings to this device. Maybe this was it?
22.07.16 22:56:33 Login to the FRITZ!Box user interface from the IP address xxx.xxx.xxx.xx. I changed something but don't recall disabling VPN
22.07.16 22:56:32 App belonging to user xxxxxx logging in from IP address xxx.xxx.xxx.xx. This was me

fe31nz

480 posts

Ultimate Geek

# 1599329 27-Jul-2016 02:20

quebec:

Yeah it is a Snap FritzBox provided by 2D. Checked logs no errors. A log gets created when VPN is enabled but no log saying VPN disabled. There is a log Friday night saying user setting chaged but doesn't say from where and why?

23.07.16 02:37:34 The service provider successfully transmitted settings to this device. Maybe this was it?
22.07.16 22:56:33 Login to the FRITZ!Box user interface from the IP address xxx.xxx.xxx.xx. I changed something but don't recall disabling VPN
22.07.16 22:56:32 App belonging to user xxxxxx logging in from IP address xxx.xxx.xxx.xx. This was me

"The service provider successfully transmitted settings to this device."

This is 2D's update system checking in with your FritzBox. It does not mean that they changed anything (they very rarely do), but the settings get checked every day. If you want to find out if they are changing your VPN setting, you need to look at the back logs and work out when they will next be doing an check. It happens every day, but usually not at a 24 hour interval, but maybe every 22 hours - you need to see how much the time changes every day for your box. Then be there just before the update is due, and make sure the VPN is enabled. If it is disabled after the check, then it is them doing it and you need to ask them about it. You can see everything they do to your box by doing a backup before and after the check, and running a diff between them (the backup files are just text files).