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439 posts

Ultimate Geek
+1 received by user: 22

Topic # 199217 9-Aug-2016 09:15
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The problem 


My HP Ultrabook running Win 10 can connect to the WXC modem/router but finds no Internet connection. 


Other devices can connect to the  Internet via the same connection -  e.g. iPad, phone, other laptops. 


The Ultrabook can connect wirelessly to my phone which is running as a hotspot  (ironically  it's connected via the WXC modem). 


All of this has been working flawlessly for years. Last week we upgraded the WXC connection from VDSL to Fibre - still no issue with any device connecting. 


The only thing that changed was last night I connected an older laptop to the network for the first time for about a year. It had previously been connected on the same network as my Ultrabook. It had some trouble finding the Internet -  Windows 10 fixed the problem automatically (to my shock - never had that acutally workybefore) It's still connected just fine. 


Late last night I was connected fine on my Ultrabook - but this morning it wouldn't connect using wireless at all. (I haven't got a spare length of ethernet to try wired) I did some research - again Windows 10 decided there was a problem with device_power_state_failure  after a reboot I got to the current state. 


The message  Iget is "connected, no internet, secured " 

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5355 posts

Uber Geek
+1 received by user: 1828

  Reply # 1606721 9-Aug-2016 09:19
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Run out of dhcp reservations perhaps?

4615 posts

Uber Geek
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  Reply # 1606722 9-Aug-2016 09:22
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Restarted the WXC router?


439 posts

Ultimate Geek
+1 received by user: 22

  Reply # 1606755 9-Aug-2016 10:02
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Oh gawd too stupid - yup reboot did it - thanks! 

I help authors publish their books -

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