Vista Won't Connect To Network

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iamshawnhill

7 posts

Wannabe Geek

#19952 7-Mar-2008 19:21

i recently bought a DSE 5-port Switch to plug my Motorola SB5100 SURFboard Cable Modem, XP PC and My Vista Basic Laptop.

XP works fine, but Vista can only recognise the Local Connection and connot/wont connect. its not the cable or the port as i have swapped those around a number of times. i have spent hours trying to get it to work, trying the Network Diagnostics tool but that just brings up the generic suggestions what none of them work.

i urgently need help as i am getting really annoyed and pissed off with my very small desire of Microsoft diminishing

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#115289 7-Mar-2008 19:30

You can't connect a cable modem to a switch and expect access to Internet by multiple computers.

Computer that connects to Internet via cable modem will have public ip address/gateway/dns as supplied by TCL. If you want to connect more than one computer to Internet via a cable modem then you have to get a router and enter the public ip address etc. details into this. Cable modem connects to WAN port and computers to LAN ports. Computers then use private ip addresses.

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bcourtney

652 posts

Ultimate Geek

Trusted

#115290 7-Mar-2008 19:32

doesn't sound like a Microsoft issue to me, more like a lack of understanding of the technologies from your part.

If you are expecting both devices to be able to use the TCL cable connection then you needed to have bought a cable router as opposed to the network switch that you have. Unless you can configure the XP machine for Internet Connection Sharing then you are out of luck with the hardware you have.

The cable modem does not act as a router and therefore cannot be used by two computers simultaneously for internet access

freitasm

BDFL - Memuneh
79295 posts

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Geekzone

Lifetime subscriber

#115295 7-Mar-2008 19:51

iamshawnhill: and pissed off with my very small desire of Microsoft diminishing

As explained this is not a Microsoft or Windows problem. Since you bought this at DSE, return it with their 14 day return and get a router instead.

Once you have the router, configure both PCs to get addresses automatically. Use one of the PCs to login to the router's configuration page, and enter the TelstraClear information (IP address, DNS server) and you should have Internet from there.

iamshawnhill

7 posts

Wannabe Geek

#115300 7-Mar-2008 20:08

sorry about that, although i know a reasonable amount of information on computers, networking is rather new to me as i only came from a dial-up peer-peer network. obviously the person i asked about switches/routers didn't know what they were talking about either, so does it have to be a certain brand of router or can it be any brand?

Vorbis

176 posts

Master Geek

#115323 7-Mar-2008 21:31

DSE can be a bit hopeless, I once asked advice on purchasing a broadband modem. They sold me a router.

iamshawnhill

7 posts

Wannabe Geek

#115324 7-Mar-2008 21:35

but DSE is quite a good company, even if some don't know what they are doing.

well i have bought myself a Router, just hope when i collect it tomorow i get it working

iamshawnhill

7 posts

Wannabe Geek

#115428 8-Mar-2008 17:30

i have bought myself a Router a Asus RX3041, but the instructions that come with it dont help at all with myself still not being able to connect them, it tells me to go to the Setup router cofigurations via web browser and to open the default I.P adress of the router, it however wants me to connect to the web but it cant.
this is most probally another things that i have missed and you will probally be annoyed but at the moment i am really getting annoyed (the tempeature isn't helping) and need some help

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tknz

182 posts

Master Geek

#121047 4-Apr-2008 13:06

you must establish wether you have been assigned an ip address then you can connect to the managment interface of the router