DSL-AC68U DSL connection problem

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Kerry54321

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#205248 5-Nov-2016 04:56

Hi,

have decided to upgrade from Vodafone Station to an DSL-AC68U, however the AC68U cannot seem to connect to DSL (I'm rural, no fibre or VDSL here) The DSL light will blink a few times, then go out, then blink again, etc...

I plugged in the manual settings from Voda's help page, and got my username/password from Vodafone just to be sure, so that should be ok, they won't help you connect 3rd party modems tho. When I plug the old Voda station back in it works fine.

Anything wrong with these settings?

Thanks in advance.

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#1664091 5-Nov-2016 04:59

Little hard to read, but is the WAN connection type set to PPPoA ?

Kerry54321

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#1664092 5-Nov-2016 05:06

Thanks for the quick reply.

No it is PPPOE as per the settings provided here: https://support.vodafone.ie/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&CMD=VIEW_ARTICLE&LANGUAGE=en&COUNTRY=ie&USERTYPE=1&ARTICLE_ID=2266

Spyware

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#1664100 5-Nov-2016 06:49

Country code IE applies to Ireland.

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Kerry54321

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#1664105 5-Nov-2016 07:42

Great spotting thanks, that should help, but it hasn't :(

Still the same deal, flashing dsl light, then dark, then flashing again. It reports 'ensure cable is connected to dsl port' between each cycle, even though it knows the cable is there. If the cable is not connected, the dsl light dos not flash at all.

http://help.vodafone.co.nz/app/answers/detail/a_id/5239/~/what-are-my-vodafone-standard-broadband-settings%3F

SATTV

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#1664120 5-Nov-2016 08:38

your username should be username@vodafone.net.nz

Vodafone will tell you you dont need the @vodafone.net.nz but you do.

If .net.nz does not work try .co.nz

I have not set up a DSL modem for vodafone in a wee while so can remember which one is which.

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Gilco2

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#1664122 5-Nov-2016 08:40

Kerry54321:

Great spotting thanks, that should help, but it hasn't :(

Still the same deal, flashing dsl light, then dark, then flashing again. It reports 'ensure cable is connected to dsl port' between each cycle, even though it knows the cable is there. If the cable is not connected, the dsl light dos not flash at all.

http://help.vodafone.co.nz/app/answers/detail/a_id/5239/~/what-are-my-vodafone-standard-broadband-settings%3F

your encapsulation needs to be vc mux . On mine I just let the wizard set up automatically and it worked. Then just checked later that all okay. Have given up on mine as disconnects from internet every few days and has to be restarted. Fritzbox and old Netgear D4000 rock solid connection

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sbiddle

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#1664128 5-Nov-2016 08:56

If your modem isn't syncing then it's nothing to do with your password or authentication.

What is your normal sync rate? If you have a particularly poor line it could simply be that the Asus doesn't like this and therefore won't sync.

Kerry54321

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#1664134 5-Nov-2016 09:35

First thing I did was set vc mux as gilco suggested.

The username in the Vodafone Station is that same as the one I am putting into the AC68U, it does NOT have @vodafone.co.nz after it but I have just tried this and others with no success.

As SATTV said they tell you just to use the first part (before the @) but the Voda page I linked contradicts this advice. I have put it back to just the first part of my username for now.

One of the bad things about the Vodafone station is the lack of info it provides, it does not report on things like sync rate unfortunately. The connection isn't bad tho, I usually get better the 7Mbits down on ookla, and it connects at 13MBits.

I can't even get old router I used to use connected at this point, just the Voda Station..

michaelmurfy

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#1664166 5-Nov-2016 11:23

Assuming the user/pass is correct this is all you're needing to do:

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dan

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#1664171 5-Nov-2016 11:35

vodafone adsl has to be username@vodafone.co.nz as they dont use port based authentication

i setup asus routers on VF DSL connections quite often here are the settings:

Transfer mode: ADSL WAN (ATM)

PVC unit Internet

Enable - YES

PPPoA VC-Mux

PPP Authentication AUTO

VPI 0

VCI 100

Service category UBR

PCR 0

IP Version IPv4

Encapsulation Mode PPPoA VC-Mux

default route YES

Get wan IP automatically - YES

Kerry54321

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#1664172 5-Nov-2016 11:36

Thanks Michael, have already done all that, no joy so far. I just managed to connect an old telecom technicolour modem, and it worked fine.

Dan, see settings below. Still no luck, when I plug the dsl cable in, the dsl light will start blinking, it then proceeds to tell me to connect the cable.... I usually wait about 5 minutes before giving up and plugging the old modem back in.

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michaelmurfy

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#1664187 5-Nov-2016 12:42

Hmm I have another thought and that would be you're on a Conklin connection causing it to not sync as some routers have issues with Conklins.

Mind flicking me your address by a DM? I can check this out.

dan

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#1664264 5-Nov-2016 14:25

Kerry54321:

Thanks Michael, have already done all that, no joy so far. I just managed to connect an old telecom technicolour modem, and it worked fine.

Dan, see settings below. Still no luck, when I plug the dsl cable in, the dsl light will start blinking, it then proceeds to tell me to connect the cable.... I usually wait about 5 minutes before giving up and plugging the old modem back in.

odd about the message, is it running the latest firmware? if not i suggest updating it, then factory reset, try again from scratch.

Kerry54321

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#1664289 5-Nov-2016 15:59

I have just installed the latest firmware, and performed a factory reset. The auto connect feature did not work, so I went manual again and input all the settings as above.

Still no joy, it is exactly the same and will not initialize the DSL connection.

I had the same issue last weekend with the AC56U, and 'upgraded' to the AC68U to see if that helped. So far, the extra $90.00 on top of the initial $278.00 purchase has proved fruitless...

The Vodafone Station and the old Telecom technicolour connect just fine....

yitz

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#1664294 5-Nov-2016 16:21

Can you show us your System Log | DSL Log page?

Should look something like this:

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