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57 posts

Master Geek

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# 205502 16-Nov-2016 10:44
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Hi, hoping someone can provide some clarity for me. Feel free to point out where and how I'm being an idiot. Just need some guidance.

This sits somewhere between this forum and the Spark forum.

My Spark HG659b needs rebooting regularly, it is now up to a couple of times a day. I never have to power cycle there ONT. So I'm confident that the router is a bit flaky. It also liked to hand out duplicate IPs with the DHCP range which confirms something isn't right. The only thing that has changed in my home network since I moved to fibre is the introduction of the 659b router and before that things all worked pretty reasonably.

So, I now have in my possession a Ubiquiti EdgeRouter POE (5 port). I'm going to run the SOHO wizard but I know I need some bits of information after of that.

I currently have a static IP allocated from Spark, but I note in the config guide for the EdgeRouter that I will also need the subnet mask or prefix length, the Spark gateway and the DNS.

I know the static IP and the DNS addresses, but cannot find the additional information needed to populate this info. There current router does not display it in they internet settings, and it's not listed anywhere obvious in Spark information.

Whilst I have an outstanding question with spark on this (I've not given them much opportunity to respond yet as I've only just made the request for information), I was wondering if anyone has been through this before with one of these (or similar) routers and might have the information to hand.

Caution: responding to this will likely involve follow up questions as I quickly realise I am moving further or of my depth with each click. I am plodding through the config guide as much as I can.

Any help appreciated.


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'That VDSL Cat'
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Uber Geek

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  # 1671797 16-Nov-2016 10:51
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If im not mistaken, spark still use PPPoE for their static service, You simply get allocated the same IP.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


defiant
998 posts

Ultimate Geek

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  # 1671875 16-Nov-2016 11:35
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you don't need to specify anything, just use pppoe and the static IP gets assigned


 
 
 
 




57 posts

Master Geek

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  # 1671891 16-Nov-2016 11:57
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Thank you. I appreciate the quick responses from both of you.

I'll try hold back on flooding you with bleeding obvious questions as I stumble through further config.

Thanks again

4204 posts

Uber Geek


  # 1672252 16-Nov-2016 17:44
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Tab auto-complete is your friend on the edgerouter CLI =)

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Uber Geek

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  # 1672254 16-Nov-2016 17:47
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nas:

 

you don't need to specify anything, just use pppoe and the static IP gets assigned

 

 

The static is assigned at Spark's network level, if your broadband is active, its there.

 

Not because of your settings in the router, although its handy to have them right to get online!




57 posts

Master Geek

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  # 1672399 16-Nov-2016 21:13
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Hi Folks, thanks to all those that have guided me... but I'm begging for more help. I've tried, really. I accept it is probably something I'm doing, and I've searched the forum as much as I could (Just to prove, been through this: http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=204206 and this: http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=191757 )

 

So, I went through the firmware upgrade in order to get the wizard working. I went through the basic wizard and no matter what I do I can't seem to get internet access. I set it up for PPPoE (to be fair I can't work if it is to be set to 'no address', 'dhcp' or manually input the address. (I have a static IP).

 

How do I start asking the right questions, in the hope someone can put me right. All the more annoying that I can plug the huawei router back in and it works instantly (albeit with regular reboots).

 

 

 

 

 

 


Mr Snotty
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  # 1672406 16-Nov-2016 21:28
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PPPoE will fetch the IP address - there is no need to specify what type of address it is.





 
 
 
 




57 posts

Master Geek

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  # 1672415 16-Nov-2016 21:35
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Then I'm stumped. The fibre connection works. I run through the wizard. Nothing. Just keeps saying disconnected. I'll try again tomorrow. Someone feel free to tell me about the secret button that says 'fix this'


'That VDSL Cat'
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  # 1672416 16-Nov-2016 21:37
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Setup the connection for PPPoE user@spark.co.nz/password make sure it is bond to connect out the vlan 10 tagged interface.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




57 posts

Master Geek

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  # 1672474 17-Nov-2016 02:58
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Hi. Thanks. I did that as part of the wizard set up.

Chose PPPoe with spark username and password and bind to VLAN10. Ensured the wired connection is plugged from my ONT into eth0.

I've upgraded to the latest firmware.

I've not made any other changes (so left IP settings exactly as they are).

The Ethernet port light shows a live connection but the dashboard still says disconnected, and obviously doesn't display the allocated Spark IP.

I might the some screen shots and see if there's something glaringly obvious that can be pointed out.




57 posts

Master Geek

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  # 1672518 17-Nov-2016 08:27
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Ok, at 3.30 this morning this really had be annoyed. So I did repeated cycles of resetting to default settings and then running the Basic Settings wizard.

It was really unpredictable and some settings without save and some wouldn't. I was started to believe I actually had a faulty product.

In a fit of frustration, after another default reset, I decided to try it all through a different browser. I am using a Mac and didn't think to mention that I'm using Safari. It is mentioned as a supported browser in the config docs.

Guess what? It worked. Really. Same settings and configuration as I've been trying every time. It was then that I noticed that the traffic and port graphics in the dashboard that should be displayed weren't showing up in Safari. Obviously I didn't know what I should have expected and didn't know what was working. Opened up Chrome and it my dashboard was a collection of colours and moving graphs.

I should really have gone to bed at that point, but I wasn't entirely convinced it was simply the browser, so I reset everything to default settings again and then tried to do configure it all again in Safari. Again, some of the settings wouldn't save and I couldn't tell what settings were being applied. No pretty pictures or graphics.

Default reset again. Tried again through Chrome. All worked.

So, the router isn't faulty, I'm only partly an idiot and it turns out that Safari isn't really a suitable product for this device. All working, and I've even learned some stuff too.

Thanks to everyone that provided above advice.

480 posts

Ultimate Geek


  # 1673220 17-Nov-2016 23:01
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You have met a nasty bug in the ERL software, but one that was only triggered by recent changes in how browsers work.  See this thread:

 

https://community.ubnt.com/t5/EdgeMAX/1-9-0-broke-dashboard-for-me-using-Firefox/td-p/1643729

 

It is fixed in the 1.9.1 beta version I am running now.  You can only get the ERL beta versions by applying to Ubiquiti for access to the beta section of their web site.


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