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7 posts

Wannabe Geek


# 205504 16-Nov-2016 11:11
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Hi

 

1.  We have a big house

 

2. We have Trustpower fibre internet, unlimited

 

3. We have one user of Netflix who uses it on their laptop, via wifi.

 

4. We have 2 other users which use it for smartphones mostly, and occasional laptop and printer, all wifi.

 

4. Quite often when Netflix user is streaming this crashes the wifi connection and we need to reset the router, even when no one else using the wifi.

 

So we have been advised by Trustpower that it the Netflix which is causing the problem.  When we use the other laptop we will use it hard wired into router from now on.  We have been told that the Netflix needs to be hard wired into router also to stop the signal being 'stretched' and breaking (crashing).  We would like to connect a wire from the router up into the roofspace and down into the room where the Netflix user watches it, about 10 metres of cable needed perhaps?

 

Can this be a DIY job?  If so any advice would be appreciated.  Sorry I don't know the brand of the router offhand but it is whatever Trustpower supplies. Ta Jo

 

 

 

 


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  # 1671860 16-Nov-2016 11:19
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Is the over 2.4 or 5Ghz WiFi ?


BDFL - Memuneh
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  # 1671880 16-Nov-2016 11:42
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It sounds more like your router is not good at handling streaming. This can be either because of bad software/firmware (check for updates) or simply underpowered specs. Do you have another one you can test?





 
 
 
 




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Wannabe Geek


  # 1671887 16-Nov-2016 11:50
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Thanks we were on 2.4 initially and then now on 5Ghz which seems better.  We got one of those boosters Netgear (D6220 I think).  This helped with wifi reception in the bedroom that was the furtherest away.  We had the Netflix problem before and after this being connected.

 

Trustpower checked for updates for us so all up to date there.  If I try another router, what is a good one?


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  # 1671889 16-Nov-2016 11:52
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The high end DLink ones are pretty good. I currently use a Synology Router as the main unit and a FritzBox 7490 in the lounge. Never had problems with streaming, even at high rates.





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  # 1671890 16-Nov-2016 11:56
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This is a fairly easy job to do yourself, if you are a handy person.  Would need to buy a length of cat6 cable, and some cat6 keystone jacks and faceplates in the wall at either end.  Some easy to follow guides on youtube, and the punchdown tool required is not very expensive.

 

 

 

Alternatively you can buy a set of powerline adapters, which send the data over the house wiring instead of a cat6 cable, plugging one of them next to the router and another by the netflix laptop.

 

This is a good guide to the different methods, written by @raytaylor :

 

 

 

https://drive.google.com/file/d/0B9U9Djx0lcSIbE1JMnBFcGhpTzg

 

 

 

 


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  # 1673509 18-Nov-2016 11:46
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If 5GHz improved the situation then maybe a cabled connection will improve it even more. Maybe its the lost packets that break the streaming, which isn't unusual for wifi.

 

 

 

You would normally put an RJ45 outlet on the wall near where you need it and connect that to a cable going under the house or through the ceiling to the other room where it connects to another RJ45 outlet. You then put a short "patch cable" from outlet to the device. Can do it for you if you are in Auckland.





Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



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Wannabe Geek


  # 1673529 18-Nov-2016 12:08
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Thanks, that's great but we are in Papamoa.  Looks like the other person is going to look at having their own ISP instead.  Can that work?


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