Trouble connecting Smart TV

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Yorkshirekid

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#207310 18-Dec-2016 18:19

The title isn't quite correct - the TV will connect in one situation but not in another. A picture saves a thousand.... and so I've drawn a couple.

In the below CONFIG 1, all devices work. I'm happy.

-------------------- In the below CONFIG 2, the TV will not work. ----------------------------

Wall ports 1 and 2 are in different rooms. I've moved the modem and the phone as the wife doesn't want them cluttering up the place and besides, the phone is in the wrong room in CONFIG 1 (living room), we want it in the office which is CONFIG 2.

Here's a few things I've done:

- swapped out cables (always used 5E)

- swapped the switches. Both 1GB TPlink 5 port

- set a static IP on the TV.

As CONFIG 1 works there must be something odd with CONFIG 2 but as everything else works fine with CONFIG 2 I can't figure what the issue is with the TV.

What I do notice is that if I connect ethernet from the ONT to the switch, the switch does not light up. The ONT appears to just have one port (of the four) working. These are marked GE1, GE2, etc GE1 does work though. It might be useful to have more than 1 port on the ONT working?

I am connecting the modem to the WAN port.

Would really appreciate some input please guys.

Thank you.

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Dangerous Chocolate
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#1691818 18-Dec-2016 18:33

I'm sure others will chime in, but you need to have the modem (actually a router) connected before any other devices in the chain. If you try plugging any other devices into Switch 1 in Config 2, that device would also not communicate.

If you actually have 2 sets of wall ports, you could send the output from the ONT directly (through the wallports) to the modem where you now have it in the office, and link BACKWARDS from Switch 2 to Switch 1 through your second wallport cable. This would enable Switch 1 again.

Hope that made sense!

Cheers

Lurking ...

sbiddle

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#1691820 18-Dec-2016 18:40

The ONT doesn't go any routing - that's what your router (which you call a modem) is for. Each ONT port can also be provisioned with a difference service so normally only a single port (normally 1) will be active for your UFB connection.

The switch needs to be plugged into your router, it can't go before the router.

DarthKermit

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#1691829 18-Dec-2016 18:52

The ONT appears to just have one port (of the four) working. These are marked GE1, GE2, etc GE1 does work though. It might be useful to have more than 1 port on the ONT working?

The ONT (if you're talking about the ones that Chorus use) have four ports GE1 to 4. This is to allow up to four different ISPs thru the ONT. Normally you'd only need to use GE1 and the others won't be activated.

Yorkshirekid

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#1691837 18-Dec-2016 19:05

I'm hearing you - thanks.

So... would this be my best option (are there any others?)

If this is is a go - then where would I get 'the bits', to have double RJ45 ports and a suitable plate?

sbiddle - thanks for the info (The switch needs to be plugged into your router, it can't go before the router.), but I don't understand this as my diagram does show the switch going to the router. Are you able to sketch what I'm missing please? Thank you.

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Spyware

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#1691840 18-Dec-2016 19:08

Switch has to be on the LAN side of the router NOT the WAN side (which is of course on a different network). ONT connects to WAN port on router.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

sbiddle

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#1691842 18-Dec-2016 19:10

Your config 2 needs the red cable (WAN) going straight from the wall socket to the ONT. It does not go to the switch.

You have 3 options -

Leave the router where it was originally (why are you moving it?)

Run a new cable in the roof

Use 2 x cat5e splitters at each end to run both over the single existing cable. This will limit you to 100Mbps.

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Brunzy

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#1691851 18-Dec-2016 19:12

Ont -WP1 Wp2 Router back to switches . You need to bypass the first switch

Virgil

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#1691866 18-Dec-2016 20:18

Yorkshirekid:

I'm hearing you - thanks.

So... would this be my best option (are there any others?)

If this is is a go - then where would I get 'the bits', to have double RJ45 ports and a suitable plate?

sbiddle - thanks for the info (The switch needs to be plugged into your router, it can't go before the router.), but I don't understand this as my diagram does show the switch going to the router. Are you able to sketch what I'm missing please? Thank you.

Close ... but the red link goes straight from ONT to Wall Port 1, and remove the black link from ONT to Switch 1.

As I say, this would be easiest, IF you have the in-wall wiring to support it. If the current wall plates only have 1 socket each, you may be out of luck.

You could pull the wall plate off and have a look, there may be a second cable tucked back out of the way. If this is the case a quick trip to Jaycar will set you up with the required 2-port faceplates, additional sockets and punch-down tool, and instructions for connecting the cables. Note though that this is venturing out of "Novice" and starting to get into "Enthusiast" :-)

As Mr Biddle says, another option is two of these https://www.jaycar.co.nz/rj45-cat-5-utp-splitter-150mm/p/YT6090 . This would work but limit throughput to 100Mbps due to using half the wires for each leg. If 100Mbps is enough for you, this might actually be the best option.

Cheers

Lurking ...

Yorkshirekid

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#1691869 18-Dec-2016 20:51

I 'see' in pictures and find explanations hard to follow - sorry. It's just the way I learn.

However, thank you, I think I'm getting it now. Latest iteration [diagram below], as follows, is based upon:

1 - I've spent a bomb on a smart TV, Gb switches, cables, soundbar etc etc - no way I'm going to limit myself to 100Mb. I had thought of a splitter but didn't fully realise just how much speed it cut.

2 - I've just got fibre installed yesterday - after a 2yr and 10month wait. It's a long story....basically a consent problem. Even then, issues continued and the install took two guys 16hrs which included me digging one of the holes to help!! So I want to preserve the new speed.

3 - Wife and I want the phone in the office, so I have to move the modem/router as phone plugs into modem/router; I don't know of another solution.

4 - Thanks Virgil, I'm moving into enthusiast territory and will endeavour to put in another 20m cable into the roof as I believe this answers all?

Please let me know if the following is correct now?

If this is ok and I get the second cable installed, the next stage will be a NAS attached to Switch 1 and a HDMI cable from that to the TV. Would this be ok?

I would also be appreciative of advice on a new phone - we need a set of 3. Hope to have this all set up by mid year - it's a lot to save up for.

Again - thanks for the input ppl.

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Jase2985

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#1691870 18-Dec-2016 20:56

Who is your phone with? and your ISP?

if you are getting a set of 3 phones then could you not just leave the router where is is by the ONT and switch one and have the other phones as wireless ones?

Yorkshirekid

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#1691872 18-Dec-2016 21:02

No 'cos the phone has to follow the router as that's what it plugs into.

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richms

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#1691873 18-Dec-2016 21:04

Router location should have been discussed by the guys doing that he scoping. If they didnt I would suggest seeing if you can get them to relocate ont to the router location.

Richard rich.ms

Virgil

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#1691875 18-Dec-2016 21:10

Yorkshirekid:

I 'see' in pictures and find explanations hard to follow - sorry. It's just the way I learn.

However, thank you, I think I'm getting it now. Latest iteration [diagram below], as follows, is based upon:

1 - I've spent a bomb on a smart TV, Gb switches, cables, soundbar etc etc - no way I'm going to limit myself to 100Mb. I had thought of a splitter but didn't fully realise just how much speed it cut.

2 - I've just got fibre installed yesterday - after a 2yr and 10month wait. It's a long story....basically a consent problem. Even then, issues continued and the install took two guys 16hrs which included me digging one of the holes to help!! So I want to preserve the new speed.

3 - Wife and I want the phone in the office, so I have to move the modem/router as phone plugs into modem/router; I don't know of another solution.

4 - Thanks Virgil, I'm moving into enthusiast territory and will endeavour to put in another 20m cable into the roof as I believe this answers all?

Please let me know if the following is correct now?

If this is ok and I get the second cable installed, the next stage will be a NAS attached to Switch 1 and a HDMI cable from that to the TV. Would this be ok?

I would also be appreciative of advice on a new phone - we need a set of 3. Hope to have this all set up by mid year - it's a lot to save up for.

Again - thanks for the input ppl.

Yep, I believe scenaro 2b would work fine, a second run of cable in the roof would answer all issues.

If a phone is the only requirement for moving the modem/router, would a cordless phone connected as in Config 1 not be sufficient?

Cheers

Lurking ...

Yorkshirekid

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#1691900 18-Dec-2016 21:23

If a phone is the only requirement for moving the modem/router, would a cordless phone connected as in Config 1 not be sufficient?

=================================

It would yes, but we are wanting an aesthetic appeal and don’t want the modem next to the telly, or anywhere near it in fact. It’s just the setup we have I’m afraid, otherwise I wouldn’t care. Also, we don’t want a phone in the living room. We don’t watch the box a great deal but when we do and the phone rings, if it isn’t right in front of us then there’s less temptation to get off our chuff and answer it. So we want it away from us. The other wireless phones are in strategic position of the house so we don’t have a lot of option with regard to placement.

Another question (probably answered somewhere on Gzone), but any suggestion on a modem that might give a performance better than the standard Slingshot one issued? Cheers.

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Spyware

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#1691927 18-Dec-2016 21:33

Yorkshirekid:

Another question (probably answered somewhere on Gzone), but any suggestion on a modem that might give a performance better than the standard Slingshot one issued? Cheers.

If you mean in respect to wifi then read the many threads on geekzone related to such. Installing access points at strategic locations would provide the best solution, i.e., ISP router does routing only with wifi disabled..

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