D-Link DSL-502T - ADSL light not showing

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shayshaysster

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#21293 22-Apr-2008 09:30

I signed up for Telecom broadband yesterday and got the self install kit. Started to set it up last night, after receiving a call from Telecom to say that it's all up and running and ready for us to connect. I got to the point where I have plugged in the modem and everything, and it tells me to turn it on and check for all the lights showing. All lights are showing except for the ADSL light. So I rang Telecom and they are getting a technician to call me tonight.

Was just wondering whether there is anything I can try before this guy calls, because no doubt they will say that they have to come over and check it - which is gunna cost $150!

Thanks :)

coffeebaron

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#125516 22-Apr-2008 11:15

Test it in all jack-points around the home. There may have previously been a central splitter installed somewhere, so may only work on on jack-point.

Remove all phones, faxes, skytv, filters, and anything else from all jack-points and test again.

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shayshaysster

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#125520 22-Apr-2008 11:20

I tried in the other jackpoint in the house, and it still didn't light up. We have sky tv installed, but can't remove that from the jackpoint - as it isn't connected through the front of the jackpoint, it's wired up behind it.

coffeebaron

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#125521 22-Apr-2008 11:25

shayshaysster: I tried in the other jackpoint in the house, and it still didn't light up. We have sky tv installed, but can't remove that from the jackpoint - as it isn't connected through the front of the jackpoint, it's wired up behind it.

That could be your problem. This could indicate your sky box is plugged into your line unfiltered, thus will pull down your ADSL.

Can you unplug the Sky phone cable from the back of the Sky box instead?

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shayshaysster

24 posts

Geek

#125524 22-Apr-2008 11:32

I'm not at home right now - but I will be in about an hour or so, and I will try that - so you think I should try to do it once I have unplugged the sky box. Fingers crossed that works - but if it does.....does that affect our sky at all? My understanding it the phone line is merely for booking movies...

shayshaysster

24 posts

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#125572 22-Apr-2008 14:49

Well, that didn't work either....I'm a bit stuck as to what to do now.

Nightwyrm

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#125586 22-Apr-2008 15:46

Do you have a monitored home alarm?

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coffeebaron

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#125634 22-Apr-2008 18:34

Possibly there is some fault somewhere, so maybe it's time for a Telecom tech. Where abouts do you live (approx)?

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shayshaysster

24 posts

Geek

#125746 23-Apr-2008 07:31

That's a no to the house alarm...and I live in Karori, Wellington. Phoned Telecom last night - they are trying to organise someone coming around. Thank you to everyone for your help :)

riahon

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#125759 23-Apr-2008 08:13

Faulty modem or filter perhaps? Try switching filters around and see if you can borrow a modem for testing purposes.

richms

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#126606 27-Apr-2008 17:31

The $150 will get you a proper central splitter install. Essential IME if you want reliable internet and you have lots of internal wiring.

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xrajux

111 posts

Master Geek

#126710 28-Apr-2008 09:40

if u go in ur router u will see two connections, one to the exchange and one to the internet, if u r connected to the exchange it means that the lines r all fine, and if u not connected to the internet, there may be a username and password problem