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6 posts

Wannabe Geek


#232042 26-Mar-2018 23:06
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Hi All,

 

New member here and am not the most savy when it comes networking/broadband issues so bare with me.....

 

I live in Auckland and given we aren't expected to have UFB in our area for some time have been on vodafone's unlimited VDSL service for around 18 months. Long story short, I've never noticed an improvement in speed since upgrading from ADSL. The standard online internet speed test says we are achieving 10.9mbs download speeds but in practice whilst surfing the internet or streaming netflix the speeds don't seem to be anywhere near this (usually around 0.2 - 0.3 mbs when downloading a large file).

 

Summary of our setup.

 

- Vodafone VDSL with the standard HG659 modem/router

 

- A ubiquiti unifi accesspoint due to it being a large house that struggles to get good wifi signal throughout

 

- The closest chorus cabinet is 140m from our house and the next closest around 500m.

 

- Cat 5 Ethernet and phone lines to most rooms in the house

 

- An alarm system that i believe is connected to the phone line

 

- A security camera system with a recorder that is somehow connected to our network so the feeds are viewable from anywhere (I actually noticed a drop in internet speed after this was installed but it was already very slow prior).

 

A few devices:

 

- 4 smart phones and two ipads

 

- Two smart tvs with netflix - one connected via wifi and the other via Ethernet

 

- Three computers all on wifi.

 

- A ps4 connected via Ethernet

 

I'm aware VDSL requires a masterfilter to be installed to achieve good speeds. I requested this when I upgraded with vodafone but the Chorus guy seemed disinterested, took a glimpse at our networking cabinet inside the house and said one was already installed. 

 

My question is....is it normal to have download speeds of 0.2-0.3 mbs and if not how should I go about trouble shooting potential issues?

 

Cheers


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  #1983881 26-Mar-2018 23:08
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Whats the upload on the line like, and is anyone remotely recording or watching the cameras? Mine push out about 2.5 megabit each on highest quality, which means one camera a time when I am remoted in or it saturates the outgoing on the VDSL I get (trashy 4-5 meg up on a good day and 20 down here)

 

 





Richard rich.ms

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  #1983883 26-Mar-2018 23:18
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Please post line stats from your modem.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


/dev/null
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  #1983896 26-Mar-2018 23:45
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I also strongly suggest unplugging the ethernet from your security camera recorder. If there are port forwards to it then ensure these are disabled also and testing again. But please also post line stats.

 

It is incredibly bad practice having one connected to the internet given how vulnerable most of them are (see here)





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  #1983914 27-Mar-2018 05:33
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with out the line stats there is little we can do to help


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  #1983915 27-Mar-2018 06:12
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DM @coffeebaron to come check out the so called master filter install

 

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  #1983947 27-Mar-2018 08:10
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LTPC:

 

I'm aware VDSL requires a masterfilter to be installed to achieve good speeds. I requested this when I upgraded with vodafone but the Chorus guy seemed disinterested, took a glimpse at our networking cabinet inside the house and said one was already installed. 

 

 

Can you take a pic of your networking cabinet and we might be able to tell from that if you do have a filter or not.

 

But going from your description something is going on. Follow the advice given so far and go from there.

 

 





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6 posts

Wannabe Geek


  #1984440 27-Mar-2018 17:54
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Thanks for the responses guys. Will post up the line stats from the modem and a pic of the networking cabinet when I get home.


 
 
 
 




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Wannabe Geek


  #1984471 27-Mar-2018 19:46
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So this is the only information I can find from the router on the connection:

 

 

 

 

 

 

The speed test reckons our line can upload at 10mbs. I have run that test multiple times and the speed has ranged from 10ish to 1-2mbs at different points in time.

 

 

 

Photo of networking cabinet to come.

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  #1984473 27-Mar-2018 19:51
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There is a deeper page that will tell you physical DSL rates.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




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Wannabe Geek


  #1984475 27-Mar-2018 19:57
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Photo of networking cabinet. Its a mess......