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498 posts

Ultimate Geek
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Topic # 235954 11-May-2018 10:11
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Guys I have had Chorus and enable here during the week testing the line after upgrading to FibreMax (1gb fibre)
My desktop via ethernet was still only getting 100Mbps down after the upgrade.

 

They have tested with their laptop and cable and get 950 down.

 

 

 

Ive now booted into safemode with network and can get the full speed but when not in safe mode i drop back to 100Mbps

 

Tried disabling Kaspersky no change

 

 

 

Any other suggestions how i find what is limiting the speed?

 

 

 


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  Reply # 2013876 11-May-2018 10:34
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ummm... if youre getting 100mbps down the odds are you gett 100mbps up as well.... meaning your ethernet port is the culprit.

 

 

 

New drivers, new computer, new modem etc... the ONT does gig ports, the ISP supplied 'kit' does gig ports... so all thats left is whatever is downstream... which is your kit





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mdf

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  Reply # 2013878 11-May-2018 10:37
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If it's doing full gig in safe mode, it's not going to be the hardware and seems unlikely it would be the drivers. Will be some kind of network setting.

 

What speed does the computer think it's connecting to your network? If windows, right click on the ethernet connection icon in the tray > open network and sharing centre > then click on the connections: ethernet link.


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  Reply # 2013881 11-May-2018 10:40
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Do you have a Wifi router and wifi Nic in your desktop?  if so disconnect the ethernet and see what speed you get over wifi





Mike
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  Reply # 2013906 11-May-2018 11:22
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check the duplex setting on your network card properties if its set to 100, switch it to auto, if its on auto already try setting it to 1 gig full duplex 




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Ultimate Geek
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  Reply # 2014809 12-May-2018 16:35
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Thanks for replies i found the culprit

 

 

 

It was a Lenovo preinstalled app called Killer Network Manager

 

 

 

I found that and opened its settings and ISP was set at 400 down etc so once i changed it the difference was immediate.

 

 

 

 


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  Reply # 2014810 12-May-2018 16:42
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Aptly named.


Mad Scientist
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  Reply # 2014862 12-May-2018 18:11
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RunningMan:

Aptly named.



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  Reply # 2014892 12-May-2018 19:04
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RunningMan:

Aptly named.



Lol.
@op glad this was resolved, techs should have never come out for such an issue though :/




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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