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musicismypill

28 posts

Geek
+1 received by user: 4


#236199 23-May-2018 08:21
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Hi There,

 

 

 

We recently had our sparky install a VDSL master filter and relocate our VDSL outlet to a garage cupboard. We're now experiencing intermittent internet drop outs. The broadband light on the Spark modem remains a solid green and our Airport Extreme access point (in half bridge mode) also displays green light but the wifi connection to computers etc will connect but 'no internet access'.

 

 

 

If I power cycle the modem - internet will come back on. But it just drops out randomly. Sometimes it's fine for a day or so.

 

 

 

Any advice on what I should check to troubleshoot the connection? Alternatively if anyone knows of a technician that is Tauranga based to troubleshoot our connection that would be much appreciated.

 

 

 

Cheers,


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Chorusnz
436 posts

Ultimate Geek
+1 received by user: 603

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Chorus

  #2020949 23-May-2018 09:28
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Hey, happy to check the line remotely for you to rule that out, Just private message me the address.

 

^mike




musicismypill

28 posts

Geek
+1 received by user: 4


  #2023969 28-May-2018 14:36
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Problem Solved!

 

 

 

Got a new HG659B Modem from Spark and have had over two days of up time now.


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