Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


308 posts

Ultimate Geek
+1 received by user: 171


Topic # 240495 10-Sep-2018 22:17
Send private message quote this post

Hoping someone can help with this problem I'm having.

 

 

Here's my home network to set the scene.

 

 

Spark VDSL using the HG659B. I'm not using an VPN or Smart DNS services and all settings on the HG659B are as per Sparks settings. The only change from standard is that Wifi is disabled on the router and LAN 1 passes to a switch and onto a UAP AC Pro for all wireless duties. I've had no issues with this set-up for the year I've been in this house.

 

 

Recently picked up an ATV 4K for the lounge room. This is connected directly to LAN 2 on the HG659B purely for convenience as they are right next to each other and away from the switch. This works fine for the most part but it randomly drops connection from the internet. When the ATV drops internet nothing else in the house is impacted. All other wired or wifi clients keep trucking along as if nothing has happened. Sometimes a simple reboot of the ATV will sort it and at other times I need to reboot the router then the ATV to get it working again.

 

 

Any thoughts on what could be causing this?

 

 

Cheers

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3689 posts

Uber Geek
+1 received by user: 2132

Trusted
Lifetime subscriber

  Reply # 2087192 10-Sep-2018 22:25
Send private message quote this post

Have you checked latest firmware on HG659b from Spark?

John




Ex JohnR VodafoneNZ 17 years 4 days



308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2087238 11-Sep-2018 06:24
Send private message quote this post

It appears I don't. Currently running B020, just obtained a copy of B022 which I'll load up tonight.

 

 

Thanks, will come back here if this doesn't resolve it.

Banana?
4488 posts

Uber Geek
+1 received by user: 1073

Subscriber

  Reply # 2087272 11-Sep-2018 08:34
Send private message quote this post

A friend of mine has an ATV4 (not 4K), and just last week it started dropping off the network.

 

It was on Wifi, and when I went and had a look, I could see it connecting, getting an IP address, then disconnecting. About 4 times a minute.

 

Told him it was stuffed (after resetting it, changing WiFi channels, resetting router, changing between 2.4 and 5GHz). it is 3 weeks short of a year old, so he's taking it back to Leemings today. Hopefully they don't give him the run around...

 

 

 

Not exactly like the OPs issue (I didn't try his on a wired connection - didn't have a long enough cable), but similar.


5150 posts

Uber Geek
+1 received by user: 1672


  Reply # 2087549 11-Sep-2018 14:49
Send private message quote this post

Not just hitting the number of devices limit of the HG659?




308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2087632 11-Sep-2018 15:48
Send private message quote this post

RunningMan:

 

Not just hitting the number of devices limit of the HG659?

 

 

I had checked that and no, I don't believe so. When it happened last night there were 12 devices connected.

 

I'll try the Firmware when I get home tonight and report back.

 

Thanks to all for suggestions so far.


3741 posts

Uber Geek
+1 received by user: 2271

Trusted
Spark NZ

  Reply # 2087638 11-Sep-2018 15:53
Send private message quote this post

Senecio:

 

RunningMan:

 

Not just hitting the number of devices limit of the HG659?

 

 

I had checked that and no, I don't believe so. When it happened last night there were 12 devices connected.

 

I'll try the Firmware when I get home tonight and report back.

 

Thanks to all for suggestions so far.

 

 

There's a limit of 16 devices per Wifi band on the 659, and behaviour after that is exceeded is indeterminate. Of course on a separate AP that shouldn't be an issue unless you may also be hitting a 32 device overall limit...

 

Cheers - N




308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2087711 11-Sep-2018 18:22
Send private message quote this post

Firmware updated, let's see how that goes.

 

 

Fingers crossed



308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2089910 13-Sep-2018 11:31
Send private message quote this post

No dropouts since updating the firmware. Its only been a couple of days but they were occurring 3/4 times a day before so this is promising. Thanks @Linux for the advice.




308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2119954 5-Nov-2018 09:49
Send private message quote this post

OK, I'm back. And so are the constant dropouts. I now say constant as its pretty common for a dropout to occur after every YouTube video or Netflix episode. It will play all the way to the end of the current episode I'm watching and then when I go to start the next, nothing. Reboot of the ATV and/or the router required to get going again. Just like before, laptops and phones are not interrupted. It remains connected to the router with an IP address but no access to the internet. 

 

 

 

Any advice please, I'm at my wits end with this having just cancelled my SKY subscription and moved to streaming for all media services.


4966 posts

Uber Geek
+1 received by user: 1136

Moderator
Trusted
Lifetime subscriber

  Reply # 2119956 5-Nov-2018 09:51
Send private message quote this post

Has the ATV recently updated its iOS?  New versions came out a few days ago I think, and it will have installed automatically if you have that setting enabled..  Could be buggy.




308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2119959 5-Nov-2018 09:53
Send private message quote this post

I'd have to check, but it was playing up before the latest version was released last week so I don't think that is it.

 

 

 

Thanks


2024 posts

Uber Geek
+1 received by user: 165

Trusted

  Reply # 2119965 5-Nov-2018 09:58
Send private message quote this post

Are you using 5GHz or 2.4 for the ATV?





Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

4966 posts

Uber Geek
+1 received by user: 1136

Moderator
Trusted
Lifetime subscriber

  Reply # 2119975 5-Nov-2018 10:03
Send private message quote this post

openmedia:

 

Are you using 5GHz or 2.4 for the ATV?

 

 

OP says it's ethernet.




308 posts

Ultimate Geek
+1 received by user: 171


  Reply # 2119977 5-Nov-2018 10:04
Send private message quote this post

Neither, ethernet. I've tried unplugging the ethernet cable and using 5Ghz wifi and it still drops out. The router and ATV are about 2 feet from each other.


4966 posts

Uber Geek
+1 received by user: 1136

Moderator
Trusted
Lifetime subscriber

  Reply # 2120110 5-Nov-2018 12:12
Send private message quote this post

It sounds like an ATV problem to me.  Maybe restore iOS to factory and see how it behaves.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.