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281 posts

Ultimate Geek
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Topic # 240495 10-Sep-2018 22:17
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Hoping someone can help with this problem I'm having.

 

 

Here's my home network to set the scene.

 

 

Spark VDSL using the HG659B. I'm not using an VPN or Smart DNS services and all settings on the HG659B are as per Sparks settings. The only change from standard is that Wifi is disabled on the router and LAN 1 passes to a switch and onto a UAP AC Pro for all wireless duties. I've had no issues with this set-up for the year I've been in this house.

 

 

Recently picked up an ATV 4K for the lounge room. This is connected directly to LAN 2 on the HG659B purely for convenience as they are right next to each other and away from the switch. This works fine for the most part but it randomly drops connection from the internet. When the ATV drops internet nothing else in the house is impacted. All other wired or wifi clients keep trucking along as if nothing has happened. Sometimes a simple reboot of the ATV will sort it and at other times I need to reboot the router then the ATV to get it working again.

 

 

Any thoughts on what could be causing this?

 

 

Cheers

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Uber Geek
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  Reply # 2087192 10-Sep-2018 22:25
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Have you checked latest firmware on HG659b from Spark?

John




Ex JohnR VodafoneNZ 17 years 4 days



281 posts

Ultimate Geek
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  Reply # 2087238 11-Sep-2018 06:24
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It appears I don't. Currently running B020, just obtained a copy of B022 which I'll load up tonight.

 

 

Thanks, will come back here if this doesn't resolve it.

Banana?
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  Reply # 2087272 11-Sep-2018 08:34
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A friend of mine has an ATV4 (not 4K), and just last week it started dropping off the network.

 

It was on Wifi, and when I went and had a look, I could see it connecting, getting an IP address, then disconnecting. About 4 times a minute.

 

Told him it was stuffed (after resetting it, changing WiFi channels, resetting router, changing between 2.4 and 5GHz). it is 3 weeks short of a year old, so he's taking it back to Leemings today. Hopefully they don't give him the run around...

 

 

 

Not exactly like the OPs issue (I didn't try his on a wired connection - didn't have a long enough cable), but similar.


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  Reply # 2087549 11-Sep-2018 14:49
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Not just hitting the number of devices limit of the HG659?




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Ultimate Geek
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  Reply # 2087632 11-Sep-2018 15:48
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RunningMan:

 

Not just hitting the number of devices limit of the HG659?

 

 

I had checked that and no, I don't believe so. When it happened last night there were 12 devices connected.

 

I'll try the Firmware when I get home tonight and report back.

 

Thanks to all for suggestions so far.


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  Reply # 2087638 11-Sep-2018 15:53
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Senecio:

 

RunningMan:

 

Not just hitting the number of devices limit of the HG659?

 

 

I had checked that and no, I don't believe so. When it happened last night there were 12 devices connected.

 

I'll try the Firmware when I get home tonight and report back.

 

Thanks to all for suggestions so far.

 

 

There's a limit of 16 devices per Wifi band on the 659, and behaviour after that is exceeded is indeterminate. Of course on a separate AP that shouldn't be an issue unless you may also be hitting a 32 device overall limit...

 

Cheers - N




281 posts

Ultimate Geek
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  Reply # 2087711 11-Sep-2018 18:22
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Firmware updated, let's see how that goes.

 

 

Fingers crossed



281 posts

Ultimate Geek
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  Reply # 2089910 13-Sep-2018 11:31
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No dropouts since updating the firmware. Its only been a couple of days but they were occurring 3/4 times a day before so this is promising. Thanks @Linux for the advice.


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