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203 posts

Master Geek
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Topic # 242140 12-Oct-2018 22:11
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Hey sorry if this is the wrong forum - I wasn't sure it would be an ISP issue so I didn't post in the My Republic forums.

 

So, some background. I had everything working perfect until we moved addresses - however literally all I did was move my server cupboard to a new house and plug my AMPLIFI into the Huawei ONT here. Inside of my network everything worked seamlessly when we moved but I've lost outside access.

 

 

 

My setup is My Republic with a static IP (I pay for) into the AMPLIFI to my server which is connected via ethernet on a static IP.

 

I have the ports forwarded via the AMPLIFI config and the same port as my "Manually specify public port" in Plex setup.

 

 

 

Edit - so the error I'm seeing in Plex is:

 

Your server is signed in to Plex, but is not reachable from outside your network. Learn more Tip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario. Learn more

 

 

 

I can see my static IP using the various online checks and Plex shows the correct IP address as my public address.

 

 

 

I've tried -

 

  • changing the port on everything
  • Disabling the firewall in Windows 
  • Got a friend to try from their home
  • Updating router firmware / resetting etc
  • Contacted My Republic to confirm I'm on static IP
  • Using "Can You See Me" the port check results in a time out

 

 

The only odd thing I have noticed (and I'm not sure if this was the same before we moved - because it worked I never checked). My IP address under the 'Internet Tab' in the AMPLIFI config is different from my static IP.

 

I assume this is correct and My Republic would forward all the traffic from my static IP to my "WAN IP" for the lack of a better understanding?

 

 

 

Any ideas? My wife is away at the moment and not pleased she can't watch her TV shows :(

 

 


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'That VDSL Cat'
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  Reply # 2107036 12-Oct-2018 22:17
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Have you confirmed a firewall hasn't reactivated?

 

 

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Master Geek
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  Reply # 2107039 12-Oct-2018 22:27
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I've turned off the Windows 10 firewall just in case that might have changed (Previously it was On).

 

I don't have any antivirus software or anything installed. Are there any other firewall settings I need to check?

 

Thanks

 

 

 


'That VDSL Cat'
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  Reply # 2107040 12-Oct-2018 22:33
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Check your ports are forwarded to the correct local ip. 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Master Geek
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  Reply # 2107042 12-Oct-2018 22:40
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These are my settings - I haven't changed anything so I don't think that would be an issue?

 

 

 

 

 

 


'That VDSL Cat'
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  Reply # 2107043 12-Oct-2018 22:41
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That looks ok to me...

 

 

 

tried reinstalling/resetting?





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




203 posts

Master Geek
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  Reply # 2107044 12-Oct-2018 22:44
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I've restarted both the router and the server... factory resetting was something I was hoping to avoid since it will mean reconnecting all the WiFi devices we have around the house - but I think that's probably the only thing I haven't tried yet.....


Mr Snotty
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  Reply # 2107055 13-Oct-2018 00:08
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@Shapenz Just verified by the IP address of your posts - you're on CGNAT again:

 

netname: CGNAT_PURE_MYR_NZ
descr: CGNAT Pure Bundle MyRepublic NZ

 

Best get in touch with MyRepublic or better yet - swap to a better ISP ;)





'That VDSL Cat'
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  Reply # 2107059 13-Oct-2018 00:54
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michaelmurfy:

 

@Shapenz Just verified by the IP address of your posts - you're on CGNAT again:

 

netname: CGNAT_PURE_MYR_NZ
descr: CGNAT Pure Bundle MyRepublic NZ

 

Best get in touch with MyRepublic or better yet - swap to a better ISP ;)

 

 

ouch. do myrp really nat a static ip on moves?..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Ultimate Geek
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  Reply # 2107113 13-Oct-2018 07:37
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Shapenz:

 

These are my settings - I haven't changed anything so I don't think that would be an issue?

 

 

 

 

 

 

 

 

 

Is that covered IP a 100.6x.x.x ip by any chance? as 100.64.0.0/10 is the ip range that ISP's *shoud* use for CGNAT allocation.




203 posts

Master Geek
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  Reply # 2107126 13-Oct-2018 08:46
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@michaelmurfy thanks - that explains it. To be honest I've never had a problem with MR but if they can't sort this I'll certainly be in the market for something new... I hear @hio77 has a good deal with a free Sony TV going on........ cool (Too soon?)

 

 

 

@noroad address is 101.100 so I think they've setup the static IP correctly but by using CGNAT they've basically rendered it useless to me...


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Ultimate Geek
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  Reply # 2107146 13-Oct-2018 09:14
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Shapenz:

 

@michaelmurfy thanks - that explains it. To be honest I've never had a problem with MR but if they can't sort this I'll certainly be in the market for something new... I hear @hio77 has a good deal with a free Sony TV going on........ cool (Too soon?)

 

 

 

@noroad address is 101.100 so I think they've setup the static IP correctly but by using CGNAT they've basically rendered it useless to me...

 

 

 

 

Go to https://ipchicken.com and see if the external ip on your router matches, that will tell you definitively. If MR is using a 101.100 address for cgnat, well, that would be very bad. please post the results back here as I can let the right people at MR know.


390 posts

Ultimate Geek
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  Reply # 2107154 13-Oct-2018 09:16
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noroad:

 

 

 

Go to https://ipchicken.com and see if the external ip on your router matches, that will tell you definitively. If MR is using a 101.100 address for cgnat, well, that would be very bad. please post the results back here as I can let the right people at MR know.

 

 

 

 

By the way, its pretty easy to make a mistake and have the public ip natted on the BNG, its just a matter of missing out a block you have allocated for statics on the appropriate prefix list.




203 posts

Master Geek
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  Reply # 2107157 13-Oct-2018 09:23
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I can’t PM you the result page for some reason but I can confirm IP Chicken shows the same external IP address

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Master Geek
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  Reply # 2107186 13-Oct-2018 10:25
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thats typical of MYR when moving house, its happend  to a few of my frineds when they have moved house and we have had to call them every time to re configure the static


390 posts

Ultimate Geek
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  Reply # 2107195 13-Oct-2018 10:45
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Shapenz: I can’t PM you the result page for some reason but I can confirm IP Chicken shows the same external IP address

 

OK, well there is no CGNAT involved then.


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