I’ve had a Spark VDSL connection for a couple of years now and over that time I've had a few disconnections but it wasn't ruining my experience. But over the last 6 months or so the frequency of disconnections has increased. Hoping someone might be able to help.

Initially there were some issues detected with the line between the telecom cabinet and my house.  Chorus looked into these and they advised these were resolved. I also had the wiring from the external termination point to the modem jack replaced with Cat6.  So from a wiring/line perspective I thought I was good, and for a few days DSL uptime was great.  But the frequent disconnections returned.  The last Spark connection test showed ~35 disconnections for that 24 hour period. The CSR also said the problem seemed to be with my modem (as opposed to the line which was previously the case) but couldn’t provide more detail.

I have a Dratytek Vigor DV130 modem.  I’ve checked the VDSL config settings and these seem to be fine. I’m also running the latest firmware. I’ve since obtained a Spark Huawei HG630b and another DV130 (both second hand).  I’ve tested all three modems with my VDSL connection but I’m still getting disconnections with all three. I’ve also replaced the RJ11/LAN cables and disconnected the modem from my router but still no luck.

I’ve looked at the DV130 syslog and whenever my internet connection goes down, there’s a corresponding entry saying “PPP Closed : Remote Terminating (PPPoE)”. Does anyone know what this means? I’ve done some initial googling but haven’t found much.

Fibre is not yet in my area so any help or guidance would be appreciated. 

Thanks