Instagram/Facebook photos won't load at all (2Degrees Fibre)

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Instagram/Facebook photos won't load at all (2Degrees Fibre)

alexanderu

71 posts

Master Geek

#245394 1-Feb-2019 17:57

Hi Everyone,

I used to have this problem here: https://www.geekzone.co.nz/forums.asp?forumId=66&topicId=241075 where it would take AGES to load apps and websites such as Facebook (photos only) and Instagram.

I tried the IPV6 disable suggestion in the above post - which seemed to do the trick after a while. However, this morning I noticed that any photos on Facebook or Instagram, and any Instagram stories won't load AT ALL.

I have the default Fritzbox modem.

I do not think it is an issue with my phone or computer, as when I use these apps at work everything loads much quicker and there are no issues! Same with using the same phone and same apps when on public WiFi.

Anyone have any suggestions?

Many thanks!

shk292

2858 posts

Uber Geek

Lifetime subscriber

#2171448 1-Feb-2019 19:42

In my experience this type of thing is normally a DNS issue. Try changing DNS servers and see what happens

Tzoi

424 posts

Ultimate Geek

#2172516 3-Feb-2019 23:41

I'm having the same problem - it's not the first time it's happened to me, happened a few months ago and then went away after a while.

I can load the images on my 2Degrees phone, just not when I'm connected to my home network (2Degrees as well).

When I turn on my VPN it works fine, but my flatmate doesn't have a vpn and I don't leave my vpn on all the time

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2172614 4-Feb-2019 09:09

had you tried reset the router?

i had the same issue before, but i was using edgerouter, it fix itself after reset router and enable ipv6, not too sure why tho.

tehgerbil

1102 posts

Uber Geek

ID Verified

Subscriber

#2172663 4-Feb-2019 10:44

I found disabling IPv6 helped immensely with Facebook load times.

Tzoi

424 posts

Ultimate Geek

#2172668 4-Feb-2019 11:07

Yes I have reset the router a couple of times and I think IPv6 is disabled on my router

alexanderu

71 posts

Master Geek

#2174187 7-Feb-2019 02:15

So after trying many of the suggestions, I changed the DNS on my router to OpenDNS which has seemed to fix the error.

Give that a go and see if it works! I've only had this issue when with 2 Degrees, never had this issue when I was with Vodafone or Spark previously.

shk292

2858 posts

Uber Geek

Lifetime subscriber

#2174262 7-Feb-2019 08:48

alexanderu:

So after trying many of the suggestions, I changed the DNS on my router to OpenDNS which has seemed to fix the error.

You're welcome

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Tzoi

424 posts

Ultimate Geek

#2174268 7-Feb-2019 09:05

I changed my DNS to google's ones and it didn't fix it :(

spacedog

482 posts

Ultimate Geek

#2178046 14-Feb-2019 08:04

You all might want to look at our discussion about this matter over here - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=245624&page_no=1#2178002

One thing to consider is that when you change your router settings or your DNS, if your connection reset at the same time you might have also got issued a new IP address in one of the IPv4 ranges that *does* work. So this might have confounded your results (i.e. you changed your DNS settings, it reset your connection, and it started working so it appears it was the DNS change, but that the same time your IPv4 changed to a working address range so it *appeared* that the DNS was the fix).

I can say that for my issue, changing DNS while maintaining the same IPv4 address did not resolve the issue.