Modem Drops Out Every Week Day

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MikeAqua

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#250546 15-May-2019 20:50

I have an HG659b provided by Spark.

Every week day I come home to find it has no internet connection. I turn it off and on and this solves the problem until the next day.

Never happens on weekends.

I have reset the thing and upgraded firmware to what I think is the latest version (filename ending in 22) from Spark's website.

Problem persists.

Any suggestions?

Recently had fibre installed by Chorus. Problem has developed since then.

Used to have VDSL and this is still connected - could this be the issue.

We were entitled to a free modem with our fibre, so I've ordered that but spark sent it to our old address.

Mike

tdgeek

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#2238624 15-May-2019 20:52

Same time each day?

MikeAqua

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#2238626 15-May-2019 20:55

Don't know. It's down when I get home. Power off and on solves problem.

[edited OP to make this clearer]

Mike

Goosey

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#2238642 15-May-2019 21:21

So only happens when nobody is at home?

Aredwood

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#2238657 15-May-2019 21:49

If connection has not been provisioned properly, Spark will drop and reconnect the PPP session every 4 hours. (check your logs). Call them if so.

There is a 32 device limit on that router (16 for wifi). Which is the number of unique devices that are able to connect in total since last restart. Get a better router if this is the problem.

Is there still a router connected to that VDSL connection? Try unplugging it if so. Assuming it is also via Spark.

sqishy

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#2238662 15-May-2019 22:02

Check the lights are they all showing OK, I would get a modem swap, the HG659b I had was nothing but trouble. If so and restart fixes then its the modem playing up surely.

MikeAqua

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#2238783 16-May-2019 09:07

Goosey:

So only happens when nobody is at home?

Seems that way.

Mike

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MikeAqua

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#2238786 16-May-2019 09:13

Aredwood: If connection has not been provisioned properly, Spark will drop and reconnect the PPP session every 4 hours. (check your logs). Call them if so.

I'll have look at the logs tonight. Will the drop and reconnect be obvious? Would you expect this to happen on weekends as well?

Aredwood:

There is a 32 device limit on that router (16 for wifi). Which is the number of unique devices that are able to connect in total since last restart. Get a better router if this is the problem.

I don't think we are hitting the 16 device limit, unless the neighbours have figured out our password ...

Is there still a router connected to that VDSL connection? Try unplugging it if so. Assuming it is also via Spark.

No router on the copper connection. There is a cable from a copper wall outlet to the ONT. I could try unplugging that.

Mike

MikeAqua

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#2240180 17-May-2019 20:20

@aredwood I'm seeing log events starting with PPP

Examples

Also 1 warning about a port scan attack.

Mike

hio77

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#2240181 17-May-2019 20:22

only ppp not dsl? or is that log filtered and not showing dsl sync?

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MikeAqua

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#2240269 17-May-2019 22:04

It's filtered to only include notice and higher events.N

We don't have a DSL connection.

Mike

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#2240270 17-May-2019 22:08

DM me your details.. I'll checkout fibre to see if it's showing any signs of dodgyness.

Generally Fibre is very fault free, the most typical time faults are experienced though is fresh installs when they are onboarding customers (and thus going in and out of the splitters etc)

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MikeAqua

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#2249844 2-Jun-2019 10:28

New modem seems to have solved problem. Also changed to a complex arbitrary password. Just in case the old one was compromised.

Mike